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how to create a messenger greeting

How to Create a High-Converting Messenger Greeting for Your Facebook Page

Also known as a Welcome Message, your Facebook Messenger greeting is an automated welcome message that works as a way to ‘break the ice’ and start a conversation.

You can create a custom Messenger greeting for your Facebook Page that will appear in messages and in the Messenger app for iPhone, iPad, and Android. 

Your Messenger greeting appears when someone begins a conversation with your Page for the first time. Also, note that your Messenger greeting will appear before any messages are sent.

In other words, your Messenger greeting is automatically sent when Facebook Page visitors initiate a chat in Messenger. 

In this article we’ll cover the following topics to break down how to create a great Messenger greeting for your Facebook Page:

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How to Create a Messenger Greeting for Your Facebook Page

Here’s the short version of “How do I create a Messenger greeting for my Facebook Page?”:

  1. From your News Feed, click Pages in the left menu.
  2. Go to your Page.
  3. Click Settings from the menu on the left of your Page.
  4. Click Messaging in the left column.
  5. Next to Show a greeting, click to select On.
  6. Click Change, edit the greeting, then click Save.

And now for the full version of how to create a Messenger greeting with screenshots included.

Step #1: From your News Feed, click Pages in the left menu

When you log into Facebook, you’ll automatically land on your News Feed page. 

From your News Feed, find the Pages tab on the left side of your screen. On a mobile device, find and click the three stacked, vertical lines at the bottom right of your screen.

Click on the Pages tab.

This will bring you to a list of all of your Facebook Pages.

Step #2: Go to your Page

After click on the Pages tab, you’ll land on a page with all of the Facebook Pages you have any level of control over.

Find the Facebook Page you wish to create a Messenger greeting for, and click on it.

You can click on the desired Facebook Page either from the menu on the left side of the Page, or from the detailed view of your Pages in the middle of the screen.

Clicking on the Page you wish to create a Facebook Messenger greeting will bring you to your desired Facebook Page.

Step #3: Click Settings from the menu on the left of your Page

From your Facebook Page, find the Settings option from the menu on the left side of your screen.

Click on the Settings option.

Clicking on the Settings option from your Facebook Page will bring you to your Page Settings menu.

Step #4: Click Messaging in the left column

Now that you’re in your Facebook Page Settings, it’s time to open the Messaging settings in order to create your Facebook welcome message.

Find the Messaging option from the menu on the left side of the page and click on it. 

Clicking on the Messaging option from your Page Settings menu will open up your Messaging settings for Facebook Messenger.

Note that you will likely need admin access to change your Messaging settings. So, if you’re not already an admin on your Facebook Page, see this article: How to add an admin to your Facebook Page and manage Business Page roles.

Step #5: Next to Show a greeting, click to select On

Almost there! Okay, so in Step #5 of how to create a Messenger greeting for your Facebook Page, we first need to turn this functionality on.

In the middle of the Messaging Settings page, find the Show a greeting section.

From the Show a greeting section, toggle this from Off to On if it has not already been done.

Now that your greeting functionality has been turned on, it’s time to create a Messenger greeting for your Facebook Page!

Step #6: Click Change, edit the greeting, then click Save

Final step! It’s time to create a welcome message for your Facebook Page.

To do this, click on the Change button. After clicking the Change button, you’ll be able to edit your Messenger greeting.

Edit your Messenger greeting to your preference. When you’re done, click on the Save button.

You’ve done it! Congratulations!

Okay, now that you’ve created your first Messenger greeting, let’s learn how to create a really good Messenger greeting that will actually convert your Facebook Page visitors into contacts or leads!

How to Create an Effective Messenger Greeting on Your Facebook Page

As mentioned earlier, your Facebook Messenger greeting, or welcome message is an automated message that works as an icebreaker. 

This is the first step in creating a high-converting Facebook Messenger funnel.

A good welcome message generally includes a friendly, personalized greeting message, as well as some basic information about your company or the Facebook Page the visitor is on.

You can’t go wrong when you open up your chatbot dialogue with a friendly question.

Psychologically, people are compelled to answer a question when asked. It feels rude to not answer a question, and you’ll see that the vast majority of people will reply.

This is a great way to increase engagement on Facebook from your visitor.

NEW Hot Tip: Now that Messenger works with Instagram, you can create Instagram welcome messages as well! Get started with your first Instagram greeting message by applying for early access to MobileMonkey’s Instagram bot with 100% Instagram-approved engagement tools! 👇


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And now, let’s move on to some quality Messenger greeting examples.

Facebook Welcome Message Examples

Now that you know how to create a Facebook Messenger greeting, it’s time to learn the most effective ways to use a Messenger bot on your Page.

Use this video along with the following welcome message examples to help you create an awesome Messenger greeting!

How to Create a Welcome Message in MobileMonkey

Here are some great custom Messenger greeting examples you can use and make your own:

Facebook Messenger Greeting Example #1: Make it fun and engaging

Facebook is a great place to deploy something fun for your business Page visitors. Here’s an example of a fun game you create as a Facebook Messenger greeting that includes multiple-choice options and lead forms. 

Multiple-choice options and chat forms are awesome because:

  • They show up as interactive buttons in chat.
  • Buttons have minimal conversion friction.
  • Buttons can link to chat pages and website pages.
  • Are very user friendly on mobile devices!

In this game, we’ve connected each choice, or door, to a page that reveals the unicorn or monkey hiding behind the door.

With 5 doors to choose from, there are 5 multiple-choice options, each connected to a page with a monkey or a unicorn GIF.

At the end of the game, we gauge the user’s interest in using our tool and send them on a path to sign-up, visit our website, or explore additional information.

This Messenger greeting converted at over 50% for user signups! 

When you’re ready, check out how to build a chatbot for Facebook Messenger in 5 minutes to see exactly how we built the above Messenger greeting.

Facebook Messenger Greeting Example #2: Persistent Menu Chatbot

It’s always a good idea to provide options. And MobileMonkey chatbot software makes providing a menu of options in your Facebook Messenger greeting incredibly easy. 

For example, you can create a menu and ask the visitor what they’re looking for. It’s better to create a guided conversation than to use open-ended text or to immediately try to capture their contact information.

Take a look at the following Messenger greeting example:

Persistent menu chatbots are powerful because they increase engagement by working like a ‘choose your own journey’ storybook. 

As long as you map out the different options wisely and create an enjoyable user journey, the chances of turning your Facebook Page visitors into contacts increase dramatically.

Here’s some possible menu information to add:

  • Opt-in to subscription updates
  • Links to product or service description pages
  • More info on pricing
  • A way to get in touch with customer service or sales

Facebook Messenger Greeting Example #3: Chatbot Survey

Whether you need feedback from customers on your product or simply their thoughts on new ideas, surveys are great for collecting free information from your Facebook audience.

Here’s a Messenger greeting of a simple chatbot survey to drive tons of results as you can see in this chatbot example:

The example chatbot above is a survey developed to understand how people found MobileMonkey and what interested them the most about Facebook Messenger for business.

Want to test the survey bot for yourself? Check it out here.

With the MobileMonkey OmniChatⓇ platform, you can use the chatbot builder drag-and-drop features to build a chatbot in just a few minutes.

Bonus Messenger greeting example: Capture leads on your Facebook Page with the Free Facebook Lead Generator

Wouldn’t it be great to capture the contact information of every visitor to your Facebook business Page?

Well, by far the easiest way to generate leads from your Facebook Page is to add the Free Facebook Lead Generator to your Page and Posts.

The Free Facebook Lead Generator by MobileMonkey is a free tool that turns your Facebook Page fans into leads. 

These are people who follow and like your company’s page on Facebook.

And you capture their names, emails, and phone numbers – automatically!

Here’s how the free Facebook Lead Generator works:

  • Fans and prospects message your Facebook Page and comment on Posts.
  • MobileMonkey auto-replies in Messenger to collect emails and phone numbers.
  • Then MobileMonkey sends you a daily email report containing all your new leads.
  • Use MobileMonkey to re-engage your leads at any time.

So, don’t let hot leads on Facebook fall through the cracks. And find out who your Facebook Page visitors are!

Add a free, automated answering service to your Facebook Page and Posts to capture critical contact info so you can follow-up with prospects fast using the Free Facebook Lead Generator.

Check out the top 7 chat marketing tactics of 2020 to learn how to use live chat, SMS, and Messenger for marketing, sales, and customer support!

Facebook Messenger Greeting for Business

If you currently have live chat on your website, hopefully, you can pull some ideas from there. But if you’re not using live chat on your site, or a Facebook Messenger chatbot already, you should!

And what’s great is that platforms like MobileMonkey work across multiple platforms, including Facebook Messenger and live chat on your website!

Start by adding MobileMonkey for free to your Facebook Messenger account to get numerous benefits, such as: 

Then, learn how to add Facebook live chat to your website in just 10 minutes.

Join Today’s Webinar with Larry Kim!

(Or Register for the Free Replay)

Learn all about NEW Tools from MobileMonkey to 10X Instagram Engagement with Messaging Automation.

Important Next Steps

  • Create a free Facebook Messenger bot today with MobileMonkey.
  • Talk and learn about chatbots with other enthusiasts. Join MobileMonkey Island, a Facebook group of over 35k marketers and entrepreneurs that are ready to support you.
  • Advance your marketing performance with Chatbot University, a free chatbot tutorial and training area for chat marketers.

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