Just in case you were wondering, with chatbots on the job, you don’t give up the personal touch of a live person.
Jump into the conversation at any time with the Live Operator Takeover feature.
It’s the best of all worlds!
- With chatbot automation, your customers get answers to the most frequently asked questions with no wait time and no staffing required.
- When questions require a personal touch, MobileMonkey makes it easy to connect with customers from the convenience of a mobile app.
- The efficiency of automation combines with convenient and cost-efficient customer service powered by MobileMonkey and live chat takeover much cheaper than operator chat.
- Automate responses to 60% of the common questions
- Available 24/7 without the expense of live operator staffing
- Jump into the conversation at any time
- Respond in mobile-friendly and desktop environments
- Stay aware of the conversation with lead alerts and push notifications
Leave It to the Chatbot or Get Involved in the Conversation
Using MobileMonkey’s Live Takeover Feature for Mobile and Desktop!
Jump Into the Conversation Any Time
Your customer service chatbot is on the job for you 24/7, no expensive operator staffing required.
Just set up automations to answer frequently asked questions, offer directions and other helpful tasks. This is great for the majority of conversations.
Two-thirds of the topics handled in customer service are the same questions over and over again. Arrange for automation to handle all of these. For instance, create a simple multiple-choice menu for sign-up, scheduling and support:
Your customers never have to wait to get an answer to an FAQ with the instant response times of a chatbot.
And where human intervention can help, you’ll be at the ready with live chat takeover:
Chat from the Convenience of Desktop or Mobile with Smart Lead Notifications
When you’re at your computer, MobileMonkey’s OmniChat inbox is an all-in-one stop for managing messages across web chat, SMS and Facebook Messenger chat.
Just as easy, the MobileMonkey chat marketing mobile app for Android and iOS is all you need to manage your customer and prospecting conversations when you’re on the go.
Lead alerts can be set up to send push notifications through the mobile app, through email, and through browser notifications to alert you have chat conversations happening with your business.
It’s a really low-effort way to keep your eye on the chat.
Chatbot automation with live operator takeover:
- Combines 24/7 chatbot automation with personal service as needed.
- Requires no extra staffing and is easy to turn on and off anytime.
- Notifies you via push notification so you can jump in.
Combine Chat Marketing Automation with Personal Attention,
Automatically Enabled through Live Operator Takeover!