Messaging Solutions for Healthcare Organizations

MobileMonkey is working together with healthcare organizations to disseminate the most up-to-date information to address the COVID-19 pandemic. 

HOW CAN HEALTHcare ORGS USE MOBILEMONKEY?

MobileMonkey is a leader in Facebook Messenger and OmniChat™ marketing technology trusted by +100,000 businesses worldwide.

mobilemonkey omnichat

AWARD-WINNING CHAT MARKETING PLATFORM

Communicate with visitors to your website and your Facebook page.

SEND LIFE-SAVING UPDATES IN REAL-TIME

Send outbound communication through Facebook Messenger.

GET UP & RUNNING IN MINUTES

Use a pre-built template to distribute vital information related to COVID-19.

How can a Messenger experience help health care organizations?

Automate FAQs

Easily set up automated responses to frequently asked questions.

Real-time updates

Publish necessary information in a timely manner.

24/7 access

Provide self-check guidelines that users can access anytime they start a chat session.

Push notifications

Send outbound notifications with recent updates.

Live takeover

Alert personnel as needed.

Program Qualifications

Facebook will provide details on program eligibility shortly.

 

Your cost as a healthcare partner

3 Months complimentary

Get started with a FREE account. For your first 3 months you’ll get:

After this promotional period, you will have the option to upgrade to one of our value-packed pro plans or maintain your free account indefinitely, with some messaging limits.

How to get started

Create a Facebook page (if you don’t have one already).

Verify that messaging is turned on for Facebook page

Sign up for a FREE account with MobileMonkey. Follow the step-by-step instructions in this helpdoc when you go through the signup process as a healthcare partner. When you sign up, remember to:

  • Select “COVID-19 Awareness Bot” as your template
  • Edit and customize content to meet your needs

Schedule an onboarding call with one of our chat specialists.

When you’re happy with your chat experience, activate your bot and start sending updates!

HEALTHCARE ORGANIZATIONS: PROVIDE INSTANT, REAL-TIME MOBILE UPDATES, GUIDELINES & MORE WITH MOBILEMONKEY

Messaging Solutions for Healthcare Organizations Program FAQs

Yes. Most customers today prefer messaging businesses, as opposed to calling or emailing them. Most businesses have taken heed, and are using some form of live chat to service their customers.

The only way to deliver ultra-fast and scalable response times on the messaging platform where your customers are most likely to interact is by creating a chatbot. Man businesses choose to create an automatic Facebook Messenger responder. When the customer clicks “Send Message,” the page automatically responds by acknowledging the inquiry.

The superior method of responding to your customer is with an entire bot sequence. A sequence will lead customers through a logical chain of events, much the same way that a telephone menu provides a series of options that a customer can work through to receive the help or answers they need.

OmniChat™️ is MobileMonkey’s patent pending technology that allows marketers to write automated chat marketing conversations that work across multiple chat apps.

Chat marketers write automated chat conversations designed to answer user questions while helping the business sell their products and services. You may be familiar with email drip campaigns and email blast automations. Similarly, common chat marketing campaigns include chat drip campaigns and chat blasts. 

OmniChat translates chat marketing campaigns to all the messaging apps customers and leads already use. Chat blasts and drip campaigns can be executed in SMS/MMS (text message) and Facebook Messenger simultaneously.

Whether a customer or lead messages a businesses Facebook business page, website chat or SMS opt-in, that user will engage in the automated conversation funnel (i.e. chat marketing campaign) designed to educate and nurture their relationship with the business.

OmniChat by MobileMonkey addresses the need of businesses and marketers to simplify the task of creating and responding to the inbound chat inquiries that originate from different sources.

OmniChat also extends the reach of chat marketing campaigns by giving marketers the ability to reach prospects and customers on multiple messaging apps from one campaign.

The OmniChat inbox is a single unified inbox for seeing all conversations happening across chat apps. It allows businesses the seamless management of all replies from all chat marketing, and for a live agent to jump into the conversation.

OmniChat technology translates every chatbot conversation and chat marketing funnel you create to each of the supported messaging platforms.

You only design conversations, lead forms, funnels and customer support FAQs once. From there, OmniChat triples your chat marketing campaign reach with three channels — SMS, native web chat, and Facebook Messenger. More popular chat channels will be added throughout the year.

MobileMonkey OmniChat also has a solution for busy, on-the-go business owners or customer service teams that need to access customer inquiries on the go: the MobileMonkey Chat mobile app for Android and MobileMonkey Chat mobile app for iOS.

OmniChat features a multi-channel chat inbox with advanced customer care features including:

✓ Conversations from Facebook Messenger, SMS and native web chat in a unified inbox
✓ Automated notifications of conversations that need follow up
✓ Ability to assign live agents to customer inquiries
✓ Ability to tag contacts to add them to audiences for follow-up chat automation campaigns

OmniChat features StartBots, conversation dialogues that can be launched on multiple channels, managed from the OmniChat all-in-one inbox where they can be seen and responded to from one place — no matter what messaging platform they originate from.

OmniChat by MobileMonkey allows you to consolidate SMS, Messenger, and Web Chat all in one place. The foundation of OmniChat is a unified inbox that merges customer communications across messaging apps in one place.

Another key to OmniChat effectiveness is a multiplatform chatbot builder called StartBots. StartBots allow you to write content once and use it on every platform.

With StartBots, it’s easier than ever to create conversational flows that lead the user to a conclusion while collecting user data and saving responses to various attributes.

The conversations created using StartBots will work the same no matter what platform they are accessed from: Facebook Messenger, Web Chat, or SMS.

Using OmniChat, a business can install a website chatbot widget that connects to both Facebook Messenger and native web chat.

When given a choice between email, phone and chat, more people choose chat for customer service and to get quick answers to their questions.

With embedded chat on a website, a business can leverage benefits including:

✓ Increase conversion rates up to 45%
✓ 24/7 instant customer service response
✓ Instant answers to customer questions using chatbots
✓ Service customers with no wait time
✓ Reduce costs through automation
✓ Reduce staffing costs
✓ Provide a mobile-friendly user experience
✓ Create lasting contacts

OmniChat website widgets are always mobile-friendly and adapts to whether site visitors are signed into Facebook Messenger or not. If a site visitor is not signed in to Facebook Messenger, the OmniChat website chat widget will display native web chat. If the site visitor is signed in to Facebook Messenger, the website chat widget will display as Messenger chat.

This way, customers have options that make sense for them to communicate with businesses. And businesses only need to create one website chat widget that services site visitors in the messaging channel that makes sense.

Facebook Messenger marketing is the use of Facebook Messenger chat as a communication channel with prospective customers. Facebook Messenger marketing is a lot like email marketing. Except instead of using email to send promotions and drip campaigns, it’s all done using Facebook Messenger and largely with Facebook Messenger chatbots. 

Everything that’s possible with email is also possible with Facebook Messenger marketing. Except when you use Facebook Messenger, you can do a lot more with email, and you can do it faster. Plus, the engagement rates are far higher than normal email engagement rates. 

Facebook messenger marketing with chatbots provide enormous power for marketers. In fact, MobileMonkey enables businesses to build a free chatbot that is interactive, meaning that the Messenger bot can ask questions, get information, segment customer types, and get a wide variety of information from the customer. 

The concept behind Facebook Messenger marketing is simple — it’s a marketing channel that uses Facebook Messenger. And the applications are immense and promise a huge new opportunity for marketers in any industry. 

A chatbot is a computer program that launches specific events or conversation. A Facebook Messenger chatbot does all of this on a Facebook Messenger specifically. Don’t let the term chatbot cause you to misunderstand the nature of these bots. 

Many chatbots simulate human conversation through a conversational interface (CUI). Chatbots are web or mobile conversational user interfaces, and make it possible for humans to interact with computers in a more natural way. Facebook Messenger chatbots can be programmed to function as conversational interfaces. 

Yes, chatbots can chat with you, similar to how you’d chat online with a human. But bots can do more than just chat. Chatting is simply the framework that the bot uses to prompt a whole lot of other interactions. Many of the sequences and chatbot tools in MobileMonkey are less about chatting and more about selecting options. 

To use a chatbot on Facebook Messenger, you’ll first need a Facebook Business page. You’ll then select a chatbot builder that has Facebook Messenger capabilities. Some chatbot builders like MobileMonkey are focused on Facebook Messenger exclusively. 

After choosing your tool for building chatbots, you will connect your Facebook Business page to the chatbot builder. After that, you can start building Facebook chatbots and launching them on your page. 

Messenger marketing chatbot services are the biggest marketing channel that has opened up in the past ten years. We predict that it will remain the hottest channel for the next decade or longer. 

Early adopters — those who tend to pick up on new technology quickly — will be the ones who benefit the most from Facebook messenger bots. By 2020, 85% of customer-business communication will not require any human communication from the business. Messenger marketing allows marketers to stay ahead of the curve and gain the most value right now. 

The primary benefit of using Facebook Messenger marketing is that it allows you to reach a large number of potential customers at scale on a personal messaging platform. Messenger apps are one of the largest marketing channels and they have the highest effectiveness rates.

To maximize the impact of Facebook Messenger marketing it’s essential to use Facebook Messenger chatbots. Chatbots allow you to execute and automate marketing tactics such as drip campaignschat blastssurveys, and customer service functions. A single Messenger bot or chat blast takes a few minutes to make, but can reach tens of thousands of people individually. 

Beyond reaching customers at scale, Facebook Messenger marketing has very high click through and engagement rates — 10x to 80x better than conventional Facebook display ads or email marketing

MobileMonkey is the premier platform for running your Facebook Messenger marketing efforts. MobileMonkey has dozens of different Messenger tools and tactics. It allows you to collect Messenger contacts, send messages, create drip campaigns, and perform hundreds of other marketing tactics. All of these efforts are powered by chatbots, which can be created and deployed without coding. 

Facebook Messenger bots allow you to achieve massive scale. If you were to attempt to reach out and reply to all your customers on Facebook Messenger individually, it would be impossible.

You can send Messenger bots to thousands of recipients at once, and automatically reply to each inquiry

Facebook Messenger bots also have high read rates and click through rates, much higher than email and conventional Facebook ads.

You can automate Facebook Messenger marketing by using Messenger bots. To use bots, simply create a MobileMonkey account, connect your Facebook Business page, and you’re set. Automating Facebook Messenger is one of the most powerful marketing moves that a modern business can make. MobileMonkey makes this process simple, fast, straightforward, and at a very low cost.

No. Facebook Messenger bots only work with business pages. It’s easy to set up a Facebook Business page, and you can use your Business Page for a lot of different purposes — even as your own personal brand page. Once you have a Facebook Business Page, you can do as many things with Messenger chatbots as you want.

Short message service (SMS) marketing uses text messages to increase customer engagement and sales.

SMS marketing is an effective way to promote your brand or products to an audience who regularly communicates with others using their smartphones (in other words, basically everyone).

An SMS campaign could include coupon offers to reward loyal customers or bring new customers into the store.

Marketers can use SMS marketing to promote contests in an effort to gain new leads and increase customer loyalty.

Businesses can also send out SMS polls to learn about customers and their preferences, and tailor future communications according to their interests.

Businesses can also promote sales or events through SMS messages.

An SMS Bot is a chatbot or software application you can develop to support conversational content via text messaging. SMS is the most widely used feature on mobile devices, with 97 percent of U.S. adults using it at least once a day.

With an SMS Bot, you can develop a conversational interface that helps answer customer questions, handle responses and, ultimately, drive engagement without the need for downloading a messaging application. Chatbots leverage natural language processing (NLP), which makes it easier to design interactive conversations.

SMS chatbots are used by marketers to send mass messages including surveys, promotions and customer care updates to relevant customers regarding their respective transactions.

SMS chatbots can also be programmed to accept the customer’s text replies, usually relying on a programmed menu of options (e.g., “Type ‘CONFIRM’ to confirm your appointment tomorrow or call us to reschedule.”) to further the conversation.

Text messaging is the fastest way to communicate with customers on a personal level. SMS chatbots make it easier to engage with your audience in order to drive customer loyalty and sales.

With the majority of consumers already using SMS, marketers that integrate chat bots as intelligent assistants and automation can provide consumers with effortless and seamless personal assistance at their fingertips.

Many consumers are familiar with text messages from their service providers. Additionally, brands can use texting for more immediate sales-related offers such as vouchers, discounts, promotions and even personalized birthday messages.

Not only do chatbots help businesses personally answer large volumes of common questions, they also enable companies to meet consumers’ growing preferences to solve problems via messaging versus waiting on hold to talk with a company representative.

  • Chatbots make customer service available 24/7.
  • Chatbots save time and money.
  • Chatbots reduce people-to-people interactions with customers.
  • Chatbots reduce stress for consumers.
  • Chatbots eliminate Interactive Voice Response systems.

Nearly every type of industry uses SMS marketing to some degree. The top 10 industries using SMS marketing include:

  • Retail
  • Restaurants and Hotels
  • Real Estate
  • Finance
  • Travel Industry
  • Healthcare Industry
  • Nonprofit
  • Organizations
  • Recruiting Agencies and HR
  • Salons
  • Insurance Agencies

Various sources report SMS open and response rates as high as 98% and 45%, respectively. Email open and response rates, on the other hand, are 20% and 6 percent. And, on average, it takes 90 seconds for someone to respond to a text, and 90 minutes to respond to an email.

In recent surveys, 75% of people have suggested that they would be happy to receive an offer via SMS. 65% of marketers say that SMS marketing is an effective method. 85% of adults check their emails on a daily basis, and about 81% of American adults use SMS each day.

SMS is more popular among younger generations. 18- to 24-year-olds receive and send an average of 128 texts per day, compared to just 16 for those aged 55 and over.

There are a number of instances where SMS marketing will help maximize your ROI, including when you’re sending out:

  • Deals and coupons
  • Meaningful content that’s straight to the point
  • Information to keep customers in the loop
  • Personal alerts, e.g. notifications and account updates
  • Quick access to important information
  • Information to customers who don’t want to visit apps or websites

When a business of any size, from small to enterprise, begins using SMS as a customer communication channel, they are likely going to require mass messaging and automation capabilities. This is where chatbots come into SMS communication with customers.

Of course, there are small businesses that text with customers one-on-one. It’s not uncommon for office administrators to send out text reminders to that week’s appointments.

But as soon as you want to send automated messages — including order updates, appointment reminders — or message everyone on your list about a special sale, then you’re looking to SMS chatbots to do the work.

Can SMS chatbots have back and forth conversations with customers over text? Yes, to the degree that you program the conversation. We recommend providing a decision tree for the SMS recipient, such as “type ‘1’ for yes”.

Give SMS subscribers a clear call-to-action for the appropriate response in the text conversation.

Can SMS chatbots have back and forth conversations with customers over text? Yes, to the degree that you program the conversation.

However, we recommend providing a decision tree for the SMS recipient, such as “type ‘1’ for yes”.

Give SMS subscribers a clear call-to-action for the appropriate response in the text conversation.