Basic Troubleshooting for WP-Chatbot

Updated 2 weeks ago by Inga Supranovich

Solution 1: Reconnect the Page

1. Disconnect the Facebook page

2. Log out of Facebook account

3. Log in to Facebook again

4. Connect the same page

5. Check your website in Incognito mode or CTRL+F5 to avoid caching issues

Solution 2: Whitelist the Domain

1. Go to FB page Settings

2. Select Messenger Platform

3. Find Whitelisted Domains and add domains with www and without

Solution 3: Check Developer Console Errors

1. On browser with opened website press F12

2. Check if there any errors/warnings

3. If there is warning telling “MobileMonkey Warning : Customer Chat Widget may not load correctly. The Facebook SDK installed on this page is referencing an outdated URL that does not support the required Customer Chat SDK…” means that the website has few connection to different sdk.You can search it in source code by “sdk” "connect", to resolve it remove/comment the code with outdated SDK or replace the link

Solution 4: Paste Script Manually

1. To get the script open https://app.mobilemonkey.com

2. Go to Lead Magnets -> Customer Chat Widget -> Copy the script

3. Paste script to <head> tag, typically Header.php (Appearance -> Theme Editor)

4. Reload the page and test in Incognito mode or CTRL+F5 to avoid caching issues

Check the help video

Solution 5: Facebook Page is Unavailable

1. Ask someone who’s not an Amin of the page to open Facebook page

2. If it shows “This page isn’t available” may mean that: Facebook banned the page, page is unpublished, the page has country/age restrictions

3. Fix the page in Settings or connect another page (if previous blocked by FB)

Solution 6: Page can only be connected once

1. Check if the same page is already connected to web version (https://app.mobilemonkey.com/) or to another website

2. Disconnect the page from from web version (Settings - Maintenance) or from another website

3. Connect the page to the required website


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