Send Campaigns via SMS

Updated 5 months ago by Inga Supranovich

Campaigns such as Chat Blasters and Drip campaigns could be sent to SMS users.

To do so:

  1. Make sure to create an audience with SMS users or a Total audience

Non-SMS users will be excluded from receivers. If the audience equal to total it includes Facebook or WebChat users which will be ignored if the platform only set to SMS.

  1. Create campaigns and select "SMS" as a platform

  1. Create a Dialogue for the campaign and send it to the users

SMS supports Text and Quick Question widgets, Images and GIFs are sent as MMS message.

Note, that you also can communicate with SMS users via Inbox. A message sent from Inbox will be a text message.

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