MobileMonkey 101: Creating a simple Chat Starter and Dialogue (Part 2)
Have feedback on this article? Email email@example.com
Welcome to Part 2 of our two-part guide for making your MobileMonkey Chatbot respond to users who click the Send Message button on your Facebook Page and ask them some important questions.
If you haven't completed Part 1 yet, click here to check it out!
In Part 2, we'll edit our dialogue to segment our audience.
Step 1: Ask a qualifying question
If your Facebook Page receives a lot of messages, your Chatbot can help sort out the most important ones. Let's add a qualifying question to show how!
First, Open up your Facebook Page Welcomer or other Chat Starter that you created in Part 1
Update your first question to be multiple choice instead of freeform text
For this example, I'll update the first message to be a multiple choice response instead of a text response. This will help me sort out the better leads.
Add some answers
My page is a used car dealership, so I'll try to identify the leads who are interested in buying or selling a car so that I follow up with them ASAP.
Tip: Make sure you check off Save response to attribute so you can easily check back to see why each person contacted your page! You can choose an existing attribute or add a new one on the fly.
Take qualified users to a new Dialogue
- Click the first response that marks users as qualified.
- In the Take users to a new Dialogue? dropdown, click + New Dialogue
- Name it Qualified and click Create
Ask for the email address on this new Dialogue
Since we're sending qualified users to a different dialogue, we have to re-add our email question.
But, now that we've segmented qualified from unqualified conversations, we can get more specific and targeted in our content!
Hook up any other qualified answers to the new Dialogue
If you have other answers that you want to send to this same dialogue, you can easily reuse the content you've just created
Great! Now any user who chooses "Buying" or "Selling" will go to a new Dialogue, while users who chose "Car service" or "Something else" will remain in the original dialogue.
Step 2: Put your notification widget on your Qualified Dialogue
Go to your Qualified Dialogue by clicking on one of the paths
- Click the + icon
- Add a Notification widget
Configure your notification widget:
- A push notification can be sent to your Mobile App or Browser
- An email can be sent to multiple email addresses
- Always mark a conversation as follow up so it's easy to find in the inbox