Setup Guide for Healthcare Providers

Updated 6 months ago by Van Le

Follow the instructions below when setting up your MobileMonkey account:

  1. On the signup page, click on the "Get MobileMonkey Free" button
  2. You'll be asked to log into your Facebook account if you aren't already signed into Facebook on that browser. The login will appear in a popup , so make sure popups are not disabled on your browser.
  3. After logging into Facebook, click the continue button
  4. Next, select the Facebook pages that you want to connect with MobileMonkey
  5. Next, make sure you enable all permissions and hit "Done".
  6. Click "OK" to confirm the connection with MobileMonkey
  7. Next, choose the page you want to set up a chatbot for, and hit "Connect"
  8. IMPORTANT: In the next step, you will be prompted to choose a template. Make sure you choose "COVID-19 Awareness Bot".
  9. Next, fill out some information about your company and hit "Complete".
  10. Next, sign into Messenger so that MobileMonkey can send you messages (for testing and product updates)
  11. Now you're all set up, with a templated chatbot. Go to Settings > Chatbot > Chatbot Status to deactivate your bot. When you are ready to go live you can reactivate it.
  12. Schedule an onboarding call with a chat specialist using this link. During the onboarding call we'll help you set everything up and launch your chatbot. In the meantime, take a look at the Facebook Page Welcomer, where you can familiarize yourself with the dialogue setup.
    1. Click "Set up Facebook Page Welcomer" to edit the bot response when someone messages your Facebook page:
    2. When you get to the Facebook Page Welcomer screen, click "Got to Dialogue" to edit the bot dialogue:
    3. Edit the bot dialogue by clicking into each text widget:

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