Comment Guard Sending the Welcome Dialogue

Updated 2 weeks ago by Allie Adams

In many cases, when a person comments on a guarded post, they are sent the welcome Dialogue, and not the Dialogue you specified.

We have confirmed that this is a bug that Facebook is working on:

We are hoping this is fixed ASAP.

Workaround

  1. Say something in your initial answer like "respond YES to learn more," encouraging people to send you a keyword 
  2. CREATE a Q&A for that keyword that points to the Dialogue you want

That's it! Visitors who follow your instructions will be sent into the correct Dialogue. Other users will still be sent your welcome Dialogue (and will still be created as contacts!)

Check out this video for instructions on how to do this workaround.


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