"You Cannot Perform that Action" Error Message

Updated 2 months ago by Allie Adams

When you delete a conversation with yourself from your page, Facebook bans you from testing that page on MobileMonkey.

In general, it is never good practice to delete your conversations (especially with yourself), because it causes unnecessary errors (just like this one!).

How to Solve this:

  1. Go to your Facebook business page that this issue is occurring with, and click "Send Message". (Be sure to click "test button")
  2. Delete the conversation again, using the gear Icon at the top of the chat popup.
  3. Click "Send Message" again, and click "Get Started".
  4. Type something to your bot, and you should be all set!

Watch this video to see these steps in action!


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