FAQ: MobileMonkey Legacy Subscriptions

Updated 6 months ago by Van Le

What is a legacy subscription?

A legacy subscription is a paid subscription that was created on or before MobileMonkey made the switch to new pricing plans on 7/11/19. Legacy subscriptions have access to all existing Pro features, and do not have a send limit. More information about send limits here.

How do I know if I have a legacy subscription?

You can see what subscription your page is on by visiting the Billing page (My Account > Billing) in MobileMonkey. Legacy Pro subscriptions will be listed under the "Pro Legacy" tab. Legacy Team subscriptions will be listed under the "Team Legacy" tab. You will also see a "PROlegacy" & "TEAMlegacy" badge next to your legacy pages in the "Pick a page" menu.

Are there any send limits on my legacy subscription?

No, legacy subscriptions do not have send limits. These limits only apply to new subscriptions.

How long can I stay on my legacy subscription?

As long as you want. You are locked into the legacy price and will never need to move to a different subscription unless you choose to do so.

Can I still sign up for a Pro Legacy or Team Legacy subscription?

After 7/11/19, MobileMonkey users will no longer be able to sign up for a Pro Legacy or Team Legacy subscription.

Can I add additional pages to a Pro Legacy subscription?

After 7/11/19, MobileMonkey users will no longer be able to add more pages to a Pro Legacy or Team Legacy subscription. You will only be able to upgrade to the new plans.

What's the difference between a Pro Legacy subscription and the new Pro subscriptions?

The chart below show the differences between a Pro Legacy, Pro, and Pro Unicorn subscription.

Pro Legacy

Pro [NEW]

Pro Unicorn [NEW]

Price

$49/month

$19/month

$49/month

Send Limit

Unlimited

5K (pay additional $1 per block of 500 messages)

25K (pay additional $1 per block of 500 messages)

Contacts

5K (pay $19 per block of additional 20K contacts)

Unlimited

Unlimited

Additional User Seats

Unlimited

0

2

Pro Features

All Pro features

All Pro features but Messenger Ads, Promo Blaster, and Bot Analytics

All Pro Features

 

What's the difference between a Team Legacy subscription and a new Team subscription?

The chart below shows the difference between Team Legacy and new Team subscriptions.

Team Legacy

Team [NEW]

Price

$179/month

$129/month

Send Limit

Unlimited

250K

Contacts

25K

Unlimited

Additional User Seats

Unlimited

4

Pro Features

All Existing Pro Features

All Pro Features

Pages

Unlimited

10

 

Can I change my subscription to one of the new plans?

Yes, you can change your legacy subscription to the new plan at any time.

How do I change my subscription to one of the new plans?

To change your subscription, simply navigate to your Billing page (My Account > Billing) and click on the "Upgrade" button next to the page you'd like to upgrade. You can choose to upgrade to Pro or Pro Unicorn. If you wish to upgrade to the new Team plan, simply click on the "Upgrade to Team" button.

If I change my legacy subscription to 1 of the new plans, will I get a pro-rated credit for the unused portion of my plan?

Yes, when changing from 1 plan to the other you will receive a pro-rated credit for the unused portion of the old plan.

 


How did we do?