We have several support options. These include:
- Premier Consulting and Support, add MobileMonkey’s Premier Consulting to your monthly subscription (learn the advanced tools and strategies in messenger marketing that will boost chatbot performance and ROI. Signup : More Info
- Our help docs (you are in one now!) are fully searchable and contain tutorials, FAQs, and more. 🦄
- Our Facebook Community Group. This is a forum for thousands of MobileMonkey users, like yourself, to ask and answer questions. Click here to join! 🍌🐒
- Marty the Monkeybot is our automated Support Chatbot that you can chat with inside your MobileMonkey Account to find simple answers quickly. 🐵🤖
- Email Support for specific questions and technical assistance that cannot be answered in the resources above:
We aim to respond as quickly as possible to every inquiry. Our standard support hours are 9AM-6PM EST, Monday-Friday.
- firstname.lastname@example.org for General and Technical questions
- email@example.com for billing related questions
- firstname.lastname@example.org for Affiliate questions
If you contact us outside of support hours, please expect a response on the next business day.
Thanks for being part of the MobileMonkey bunch! 🍌 🍌 🍌 🍌
- MobileMonkey Support Team