Support Options

Updated 5 days ago by Jason OHare

MobileMonkey Support

We have several support options. These include:

  1. Premier Consulting and Support, add MobileMonkey’s Premier Consulting to your monthly subscription (learn the advanced tools and strategies in messenger marketing that will boost chatbot performance and ROI. Signup : More Info
  2. Our help docs (you are in one now!) are fully searchable and contain tutorials, FAQs, and more. 🦄
  3. Our Facebook Community Group. This is a forum for thousands of MobileMonkey users, like yourself, to ask and answer questions. Click here to join!  🍌🐒
  4. Marty the Monkeybot is our automated Support Chatbot that you can chat with inside your MobileMonkey Account to find simple answers quickly. 🐵🤖
  5. Email Support for specific questions and technical assistance that cannot be answered in the resources above:
    1. support@mobilemonkey.com for General and Technical questions
    2. billing@mobilemonkey.com  for billing related questions
    3. partners@mobilemonkey.com for Affiliate questions
  6. We aim to respond as quickly as possible to every inquiry. Our standard support hours are 9AM-6PM EST, Monday-Friday

If you contact us outside of support hours, please expect a response on the next business day.

Thanks for being part of the MobileMonkey bunch! 🍌 🍌 🍌 🍌

- MobileMonkey Support Team


How did we do?