Support Options

Updated 1 month ago by Raquel Bartolome

MobileMonkey Support

We have several support options. These include:

  1. Premier Consulting. Add MobileMonkey’s Premier Consulting to your monthly subscription (learn the advanced tools and strategies in messenger marketing that will boost chatbot performance and ROI. Signup : More Info
  2. Chatbot Masterclass. The video course is designed to teach business owners and marketing professionals of all levels how to get more leads and increase sales through Facebook Messenger marketing.  Signup : More Info
  3. Our help docs (you are in one now!) are fully searchable and contain tutorials, FAQs, and more. 🦄
  4. Our Facebook Community Group. This is a forum for thousands of MobileMonkey users, like yourself, to ask and answer questions. Click here to join!  🍌🐒
  5. Marty the Monkeybot is our automated Support Chatbot that you can chat with inside your MobileMonkey Account to find simple answers quickly. 🐵🤖
  6. Email Support for specific questions and technical assistance that cannot be answered in the resources above:
    1. support@mobilemonkey.com for General and Technical questions
    2. billing@mobilemonkey.com  for billing related questions
    3. partners@mobilemonkey.com for Affiliate questions
  7. We aim to respond as quickly as possible to every inquiry. Our standard support hours are 9AM-6PM EST, Monday-Friday

If you contact us outside of support hours, please expect a response on the next business day.

Thanks for being part of the MobileMonkey bunch! 🍌 🍌 🍌 🍌

- MobileMonkey Support Team


How did we do?