Bot Analytics Monitor Conversions, Contacts and More
There are four main metrics that your analytics measure.
- Total Contacts shows the total amount of contacts that have engaged with your bot, over time. This metric is cumulative.
- New Contacts shows the amount of new contacts in your bot per day.
- Conversions track how many times the conversion point in your forms are reached. If you do not specifically choose a conversion point, the default point is the end of the form.
- Sessions track the amount of times the bot has uniquely engaged with a contact, over time. This includes both conversations and marketing blasts.