Deleting Contacts

Updated 3 weeks ago by Allie Adams

Deleting Contacts for GDPR Compliance

Check out our video at the bottom of the page!

In order to maintain GDPR compliance, If a person asks you to delete all data you have stored for them, you must comply.

GDPR (General Data Protection Regulations) govern how companies operate in the EU.

Deleting a contact is very simple, BUT you do not want to do this unless the contact specifically requests to be deleted. Deleting a contact deletes all stored data, attributes, etc, on the contact, and if they re-engage with the bot, this means the conversation is starting from scratch. They will be asked questions they may have already been asked, and this can be frustrating.

How to Delete a Contact:

1) Click your Contacts tab in the left sidebar. 

2) Select the contact you want to delete.

3) Click the Delete button.

Beware that if the contact does interact with your bot again, then they will be added back into the system.

Deleting contacts  should not be used to minimize contacts. This deletes valuable data that could be very useful in the future, and it limits who you can contact with your Chat Blasts, Drip Campaigns, etc, making them less effective.

To learn how to delete a contact, watch this video:

NOTE: You may notice that in this video clip, dialogues are referred to as "pages". For your convenience, pages were renamed to dialogues on 1/22/19. Learn more.

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