Dialogues Overview

Updated 2 months ago by Allie Adams

Video Overview of Dialogues (previously called Pages)

Think of Dialogues like different destinations on a map of your bot, and widgets are the paths!

Dialogues are pieces of conversation in your bot that can be directed and connected through widgets. When building a bot, it is useful to keep each conversation area separated by different Dialogues. 

For example, if you set up a quick question, and you want the bot to go in two different directions with the conversation depending on the user's answer, you should set up separate Dialogues to connect each answer to.

There are three default Dialogues set up in your bot.

  • The Welcome Dialogue is the first message that the user will see when they click get started. It is a good idea to keep this Dialogue simple, so the user is likely to respond and become opted in to future messages from your bot.
  • The Default Dialogue is the Dialogue that will pop up if your user types in something that your bot is not programmed to understand. This will only occur if you have "Respond to unanswered questions with a default Dialogue" selected in your settings under Bot Response Settings.
  • The Main Menu Dialogue is the menu that will be available in the bottom left of your chatbot. This should include simple options, like "Home" and "Contact". 

From there, you can begin building custom Dialogues!

Your custom Dialogues can direct the conversation in any path you wish!

Creating Dialogues

To create a Dialogue, just click on the "Create Dialogue" button and name your Dialogue. To edit the Dialogue just click on it and start adding widgets. 

Dialogues can be organized into Folders.

Folders keep you organized! You can also drag Dialogues to change the order they show up within the group. This is handy so you can match your widgets with your Dialogue order.

Dialogues can be duplicated or deleted at any time.

Just press the three little dots next to the dialogue, and you can edit, duplicate, or delete it.

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