Make MobileMonkey a Primary Receiver

Updated 1 month ago by Craig Cameron

ERROR: MobileMonkey is not the primary receiver for your page.

Why would you get this error?

This error happens when you have added a new page and you did not make MobileMonkey the primary receiver. Please follow the instructions below to fix this. We have included screenshots as well as a video. You can also reach out to us if you need help via the chat widget or comment on the video.

Before you click on the link to resolve you need to fix the problem first by going to your Facebook page and making this change.

You can get to your Facebook page by clicking the link as shown in the screenshot below.

After you click the link above you will see a menu on the left side as shown below. Click on the "Settings" link.

After you click the settings link you will need to click the "Advanced Messaging" link.

Now scroll down the page till you see the "Connected Apps" section on the right.

Click on the "Configure button" and then select "MobileMonkey" from the dropdown.

Close the window and return back to the MobileMonkey Dashboard. Once there, click the link in the error message that says "Click her to resolve" and then click the "Refresh button" on the pop up window.

If all went well you should see the green ok button and the error should disappear.

If you see an Error like this one below then click the "Refresh Connection to Facebook" button and you should get a green ok status as shown above and the error should go away.

If you see another error telling you that you are not an admin then you need to make sure that you are an admin of the page. If you are not then the admin of the page must login and click the refresh button.

If you see another error telling you that you are not an admin then you need to make sure that you are an admin of the page. If you are not then the admin of the page must login and click the refresh button.

To see a live walkthrough of this entire process, watch the video below.


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