FAQ: MobileMonkey Pricing Plans

Updated 4 months ago by Van Le

What are all the available pricing options in MobileMonkey?

MobileMonkey offers 3 different pricing plans: Pro, Pro Unicorn, and Team. More information on pricing plans here. For more enterprise level plans, please contact our sales team at sales@mobilemonkey.com.

Why is my subscription listed as "Pro Legacy" or "Team Legacy"?

These are legacy subscriptions that we no longer offer. Read more about Legacy subscriptions here.

I see notifications about hitting a send limit. What do these send limits refer to?

A send limit represents the maximum number of messages your chatbot can send each month. Read more about send limits here.

What's the send limit for a Free plan?

The send limit on a Free plan is 1,000.

What's the send limit for a Pro plan?

The send limit on a Pro plan is 5,000.

What's the send limit on a Pro Unicorn Plan?

The send limit on a Pro Unicorn plan is 25,000.

What's the send limit on a Team Plan?

The send limit on a Team plan is 250,000.

What happens after I hit a send limit?

Your chatbot will shut stop responding to messages unless you take the following steps:

If you're on a Free plan, you can upgrade to Pro, Pro Unicorn, or Team to increase your send limit.

If you're on a Pro plan, you can choose to make additional payments for sends that go above the limit each billing period. Once this is enabled, we will continue to send messages after you have hit your limit, and charge you for the overage at the end of the billing period. Alternatively, you can choose to upgrade to Pro Unicorn and get 25K sends per billing period.

If you're on a Pro Unicorn or Team Plan, you can choose to make additional payments for sends that go above the limit each billing period. Once this is enabled, we will continue to send messages after you have hit your limit, and charge you for the overage at the end of the billing period.

How much will I be charged if I choose to pay for additional sends?

Your account will be charged $1 per 500 messages that go above the send limit. This rate applies to all price plans.

Do I automatically get charged for sends that go over?

No, this is something that you have to opt in for.

How do I opt in to send overage payments?

You can opt in to send overage by clicking on the overage checkbox in the billing page

What happens if I don't enable overage?

If you don't enable the overage payments, your bot will shut down once the send limit is reached.

Is there a limit to how much I can get charged for overage on sends?

No, but we'll send you reminders as you get close to $100 in overage fees.

Are there any discounts for higher volumes of sends?

Yes, our sales team is happy to help tailor a custom plan for you! Contact us at sales@mobilemonkey.com.

At what point should I move my Pro pages to a Team subscription?

Once you hit 3 pages, it makes more sense to move to a Team subscription.

I manage more than 10 pages. Can I buy additional page slots for my Team subscription?

Yes, you can buy additional page slots for $15 per page on a Team account?

Are there any discounts for bulk Facebook pages?

Yes, our sales team is happy to help tailor a custom plan for you! Contact us at sales@mobilemonkey.com.

How do I upgrade a page from a Pro subscription to a Unicorn subscription?

Yes, you can easily do this by hitting the "Upgrade to Pro Unicorn" button in the billing page.

If I upgrade multiple pages in the same company do those pages fall under 1 subscription?

No, each page will have its own subscription.

Can I have multiple subscriptions in one company?

Yes, you can have as many subscriptions as you'd like per company. For example, you can have some pages on Pro and some on Pro Unicorn, etc.

If I have multiple subscriptions in my company will I get billed separately for each subscription?

Yes. you will receive a different invoice per subscription.

When I move a page from 1 subscription to another will I get a pro-rate credit?

Yes, you will receive a credit for the unused portion of the old subscription. We prorate by number of days in the month.


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