FAQ: MobileMonkey Pricing Plans

Updated 5 months ago by Van Le

What are all the available pricing options in MobileMonkey?

MobileMonkey offers 3 different pricing plans: Pro, Pro Unicorn, and Team. More information on pricing plans here. For more enterprise level plans, please contact our sales team at sales@mobilemonkey.com.

Why is my subscription listed as "Pro Legacy" or "Team Legacy"?

These are legacy subscriptions that we no longer offer. Read more about Legacy subscriptions here.

I see notifications about hitting a send limit. What do these send limits refer to?

A send limit represents the maximum number of messages your chatbot can send each month. Read more about send limits here.

What's the send limit for a Free plan?

The send limit on a Free plan is 1,000.

What's the send limit for a Pro plan?

The send limit on a Pro plan is 2,000.

What's the send limit on a Pro Unicorn Plan?

The send limit on a Pro Unicorn plan is 6,500.

What's the send limit on a Team Plan?

The send limit on a Team plan is 100,000.

What happens after I hit a send limit?

Your chatbot will shut stop responding to messages unless you take the following steps:

If you're on a Free plan, you can upgrade to Pro, Pro Unicorn, or Team to increase your send limit.

If you're on one of our paid plans you can choose to upgrade to a higher tier within the plan in order to increase your limit. Go To My Account > Billing to choose a higher tier. You will pay an additional add-on amount to your month subscription

You can also activate a setting that will automatically increase the send limit once you hit each tier. Once this is enabled, we will continue to send messages after you have hit your limit, and you plan will upgrade to the next tier automatically,

How much will I be charged if I choose to pay for additional sends?

Rates will change depending on which tier you're on

Do I automatically get charged for sends that go over?

Yes, but only if you opt in to have the tiers upgrade automatically.

What happens if I don't enable automatic upgrade?

If you don't enable automatic upgrade, your bot will shut down once the send limit is reached.

Are there any discounts for higher volumes of sends?

Yes, our sales team is happy to help tailor a custom plan for you! Contact us at sales@mobilemonkey.com.

I manage more than 10 pages. Can I buy additional page slots for my Team subscription?

Yes, you can buy additional page slots for $15 per page on a Team account?

Are there any discounts for bulk Facebook pages?

Yes, our sales team is happy to help tailor a custom plan for you! Contact us at sales@mobilemonkey.com.

How do I upgrade a page from a Pro subscription to a Unicorn subscription?

Yes, you can easily do this by hitting the "Upgrade to Pro Unicorn" button in the billing page.

If I upgrade multiple pages in the same company do those pages fall under 1 subscription?

No, each page will have its own subscription.

Can I have multiple subscriptions in one company?

Yes, you can have as many subscriptions as you'd like per company. For example, you can have some pages on Pro and some on Pro Unicorn, etc.

If I have multiple subscriptions in my company will I get billed separately for each subscription?

Yes. you will receive a different invoice per subscription.

When I move a page from 1 subscription to another will I get a pro-rate credit?

Yes, you will receive a credit for the unused portion of the old subscription. We prorate by number of days in the month.


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