SMS FAQ

Updated 5 months ago by Dan Golder

Is SMS Live in MobileMonkey?

SMS is live in the US and Canada as of Monday, February 24th, 2020. We are working on extending this functionality to other parts of the world.

When will I be able to use SMS?

SMS has different rules in every country, so we are making sure we are compliant with local regulations for registering phone numbers and sending messages to contacts.

How do I get contacts for SMS?

We currently support several methods of list building:

  • Opt in widget - ask users for SMS permission in a Web Channel or Facebook conversation
  • Keywords - advertise keywords in your physical location or on your digital properties for users to text in order to opt in
  • Upload - if you have a list of contacts who have opted in on a different platform, you can upload that list as a csv file

How can I get a phone number?

MobileMonkey enables you rent a phone number to use for your business, which will be included in the SMS activation fee.

If you want to rent a shortcode for a higher volume of sending, please be advised they cost $10,000+ per year, and contact product@mobilemonkey.com for more information.

How much does SMS cost?

It costs $9 to activate a phone number. Once activated, SMS messages will use 10 send credits each, and MMS messages will use 20 send credits.

Receiving incoming SMS messages is free of charge.


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