SMS Keywords

Updated 6 days ago by Craig Cameron

This is a very powerful feature and one that you must implement in your strategy.

The first thing you have to do is choose a keyword by clicking on the blue button.

From here you will want to build out your dialogue flow. How there are some very important things to be aware of when you are building out a dialogue for SMS.

Here are some guidelines to follow:

  1. Send ONE Image/GIF widget followed by ONE Quick Question/Text widget! These two widgets will be sent together in order as an MMS message, and will be safe from getting mixed up by the time they reach your contacts.
  2. Use Quick Questions with Multiple response options as often as possible. It's always best to give your Chat contacts a choice rather than an open ended question!
  3. Keep your messages short and sweet! Texting is not the same as email. Make sure you don't send a wall of text. (More on this one below)

Make sure you keep your messages short and sweet! If your message is more than 160 characters, we will send it as an MMS message instead of multiple SMS messages which will keep things together.

As you build out your flow you can see a live preview on the right side to make sure things are looking smooth.

Once you are done building out your dialogue you can now share it. Here is how you do that.

Just tell people to text your "keyword" to your "sms number" that you got from MobileMonkey. Once they do that they will be brought through the dialogue conversation. You can add multiple keywords for different situations. This is such a great way to build up your SMS list.

Now on to the next feature on our list.

Comment Guards

Comment guards are another amazing tool from MobileMonkey. With comment guards you are able to capture leads for FREE! All you have to do is implement this on your Facebook posts and watch the leads come in.

When you click the "Create Comment Guard" button you will be presented with three steps.

  1. Choose whether to apply this comment guard to a single Facebook post or to all

If you choose "Catch all: respond to all unguarded posts then every time someone comments on any post on your Facebook page the bot will send them a message. This is good if you just want a generic response.

If you would like to make your dialogue conversation more specific you can choose to make this for a specific post. This way it's relevant to the post and will most likely get higher opt-ins.

You can also choose to only respond of someone types a specific keyword. A fun way to use this feature would be to do a contest for the right answer. The bot would only respond to the person who responded with the correct answer. This is a great way to get a ton of comments and opt-ins to your bot.

Once you choose an option now it's time to create your dialogue.

NOTE: You can create multiple comment guards and have one that sends a generic message to all and others that are specific to individual posts.

You have the same options you have in any of the other dialogues. You can build multiple widgets to build any type of conversation you want.

The final step is to choose a frequency cap.

The default is 1 hour but you can change it to minutes, hours, days, weeks and months.


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