Why can't I use SMS on a current plan?
Why can't I use SMS on a InstaChamp Platinum plan?
InstaChamp Platinum plans are eligible for InstaChamp app and provide limited access to MobileMonkey app features.
MobileMonkey pays a small fee for each SMS or MMS message sent from our platform, we need a mechanism to pass that fee onto the end customer. The InstaChamp Platinum plans don't provide this.
What if I have a promo code?
For the same reason above, Promo Codes cannot be used with SMS.
What if I have a Legacy Plan / WordPress plan?
A "Legacy" plan is any MobileMonkey subscription plan from before the Spring of 2019. Before this, we charged based on the number of Contacts in your account, whereas now we charge based on the number of sends from your bot.
This usage-based plan is more compatible with Facebook's 24-hour rule. Since not all of your contacts are always reachable, you don't have to pay for them.
It's also more compatible with SMS. Since MobileMonkey pays a small amount for each SMS or MMS message that is sent from our platform, we pass that fee onto our customers.