Welcome Dialogue, Default Dialogue, & Main Menu

Updated 3 months ago by Jason OHare

"Bot Basics" are the 3 primary Dialogues and Main Menu included on all Bots. Learn how to update them in this 3 min video.

NOTE: You may notice that in this video clip, dialogues are referred to as "pages". For your convenience, pages were renamed to dialogues on 1/22/19. Learn more.

  1. Welcome Dialogue: Think of the Welcome Dialogue as the "Home" Dialogue of the Bot.  It should include a general Welcome message and direct visitors into the Bot session experience.
  2. Default Dialogue:  this is a catch all Dialogue that appears when a visitor asks a question that the Bot doesn't understand yet.  Make this Dialogue a simple polite answer and redirect the user back into the chat session.
  3. Main Menu: This is the a persistent menu that appears on the bottom of all Dialogues (in Mobile its a hamburger menu).  It can contain up to 3 Links. Typical links could be  Home (Welcome Dialogue), Website, FAQ's.  In the Free version "Powered by MobileMonkey" is located in the main menu. 

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