Icebreakers

Updated 4 months ago by Craig Cameron

Icebreakers are a really engaging way to get new subscribers into your bot and MobileMonkey makes it super easy to implement.

Watch this video or scroll down and read the documentation.


To get started with Icebreakers navigate to your Welcomer Page as shown below.

Click on the link to the right which will take you to the main Facebook Welcomer section.

Now click on "Edit Icebreakers" to the left and you will be brought to the Icebreakers admin area.

Icebreakers are only shown to users who have not subscribed to your bot. Once a person clicks on an icebreaker they will never see it again.

You will see some sample icebreakers to get you started. You can modify these or delete them and start from scratch.

You can have up to 4 Icebreakers. You can also change the order of the icebreakers by dragging them up and down.

Let's create a new icebreaker so you can see how it works.

The first thing we want to do is click on the "Add Question" button.

You will then see the text widget and can begin to create an icebreaker conversation.

The first thing you need to do is type in a question for your icebreaker.

Then you want to choose if this will be a new conversation dialogue or an existing. If you want to link to an existing dialogue you can just click on the dropdown and all your existing dialogues will be shown.

Lets "Create New Dialogue" and build out a simple dialogue.

You will see MobileMonkey will automatically create the dialogue name and open the dialogue so you can add your first widget.

You can choose to add any widgets you want but for this help doc we are going to add the quick question widget.

Ok. We have added a quick question widget. You can continue to add as many widgets as you want and continue to build out the dialogue.

Once you are done go back to the top of the icebreaker and click save.

After you hit save you will need to activate the ice breakers by clicking the button on the top right.

Alright now let's test it out and see what it looks like to a new user.

To test your bot click on the "Edit Welcome Dialogue" in the top right of the Facebook Welcomer page.

Now click "Test Bot" in the top right.

The best way to see this is to open up the Facebook page that this bot is connected to and choose "View as Visitor".

You can get there by clicking on the MobileMonkey icon on the top left of the screen.

Which will bring you to the main screen. Clicking on the "Facebook page ID" link will open up your Facebook page.

Once you are on your Facebook page click on the "View As Visitor" button.

Now click on the send message to open the chat window.

If you don't see the icebreaker buttons below then delete the conversation and also make sure you are deleted as a contact inside MobileMonkey.

You should see something similar to the image below. Clicking on any of the buttons will allow users to become subscribers. As you can see this is much more engaging than just the "Get Started" button.

If you haven't watched the video above, please do so as this will really enhance your understanding of this feature.


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