Getting Started
Welcome to MobileMonkey!
New Leads Guarantee
Dashboard
Chatbot Overview
Chat Starters
Connecting your Instagram account to a Facebook page
Campaigns
Achieving Your Goals with MobileMonkey
How to Qualify Leads in MobileMonkey
How to Use MobileMonkey Customer Support Tools
How to Handle Message Volume Automatically
How to Build an Email List
How to Increase Return on Ad Spend on Facebook Ads with a Bot
Chatbot
Website Chat Widget
Facebook Page Welcomer
FB Comment Guards
SMS Keywords
SMS Popups
Share Links
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Icebreakers
Dialogues
What Are Dialogues?
Quick Question Widget
Image Widget
Text Widget
Form Widget
Gallery Widget
Notification Widget
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GIF Widget
Navigation Widget
Typing Widget
Attribute Widget
Tags Widget
Zapier Connection Widget
1-Time Notification Widget
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Messenger Opt-in
SMS Opt-in
Default Dialogues
Q&A
Q&A Overview
Automation Rules
Inbox
Overview
Inbox Mobile App
FAQ: Inbox
Pause a Bot
Inbox: 24-Hour Warning
MobileMonkey Push Notifications
How to Unblock Notifications Permissions on your Browser
I don't receive Desktop Notifications
Agent Persona
7-day Warning
Chat Blaster
Drip Campaigns
Creating a New Messenger Ad in MobileMonkey
What are Legacy Messenger Ads?
Use your Sponsored Message to opt users in for a one time notification
Creating A Sponsored Message
Connecting existing ads to a MobileMonkey dialogue
Get Started with Click-to-Messenger Ads in MobileMonkey
Leads
Audiences
Import SMS Contact List
Integrations
Custom Webhooks
Analytics
Website Chat
How to Install a Customer Chat Widget using Google Tag Manager
Installing Customer Chat Widget on your Teachable Website
Installing Customer Chat Widget Using Google Tag Manager
Installing a Customer Chat Widget on your Leadpages Website
Messenger Chat Widget Guest Mode
Installing Customer Chat Widget on Your Shopify Page
Sending custom data from your website into your chat widget
Installing a Customer Chat Widget on your Squarespace Website
Installing a Customer Chat Widget on your Weebly Website
Installing Your Chat Widget on a WiX Website
MobileMonkey OmniChat Widget
Installing a Customer Chat Widget on your Duda Website
Facebook
Sponsored Messages: Minimum Bids by Country
Updated Facebook Ads Policies for European Countries - Effective 11/16/2020
How to Use Comment Guards on Your Ad Post
Updated Messaging Policies for EU Pages & Users - Effective 12/16/20
Facebook's Policy Guidelines for 1-Time Notifications (OTN)
Facebook 1-Time Notifications (OTN)
Marketing Automation
Sponsored Message Reachable Contacts
Nudge contacts who don't make it to the end of your Chatbot
Subscription Messaging & Message Tags update - March 2020
Templates
Contest Chat Starter Template
Book Appointments Chat Starter Template
Reviews Chat Starter Template
Build Email List Starter Template
Build SMS List Chat Starter Template
Web Chat Starter Template
Customer Support Chat Starter Template
Chatbot Widgets
Webview Size
Settings
Make MobileMonkey a Primary Receiver
Bot Settings
Away Settings
Menu Updates
Business Hours
Join Our Community
MobileMonkey Community Group on Facebook
FAQs
Bot Response Issues
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
How to redeem your Facebook Ads Coupon
Handover Protocol
Create a Lookalike Audience from your Messenger Contacts
I Cannot Login or Sign up
I Cannot Connect the Page
Customer Chat Isn't Showing On My Website
How Do I Add a User?
FAQ: MobileMonkey Send Credits
Pricing & Plans
How Does Unsubscribe Work?
How to Get Approved for Facebook Subscription Messaging
Support Options
Do you have an Affiliate or Reseller Program?
Can't Find my Messages / Customer Conversations not in Inbox
Why am I getting Product Alerts from my Facebook Page?
Increase in my Number of Contacts
How Can I Transfer Subscriptions?
Send Overage Automatic Upgrades
I Can't Find My Old Bot or my Dialogues
My Facebook page doesn't show up on the list of pages to connect
Why do I have to Sign Up for the Instagram Beta with Facebook?
Refreshing Your Facebook Connection
What's a Main Menu?
Facebook's 24-Hour Rule
FAQ: MobileMonkey Pricing Plans
Why can't I use SMS on a Legacy Plan?
Known Issues
Facebook Permissions Issues
Refresh Page Access Token Error
Too Many Bananas!
Issues with Ad Blockers & Privacy Extensions
Website Widget not Appearing on iOS 12.1
Report a Bug
Facebook Ads Manager "Edit" Button Workaround
WordPress Plugin
Install WP-Chatbot Plugin
Step 1: Connect A Page to WP-Chatbot
Step 2: Setup WP-Chatbot
Step 3: Customize WP-Chatbot
Step 4: Whitelist the Domain
Basic Troubleshooting for WP-Chatbot
WordPress Plugin Subscription Details
Archive
Widgets
MobileMonkey 101: How to Choose the Right Widget in Conversation Design
Public API
Update contact attributes via API
Using the MobileMonkey API Documentation
Send JSON Message
Step-by-step Guides
MobileMonkey 101: Creating a simple Chat Starter and Dialogue (Part 2)
Create a Survey and Export the responses to a Google Sheet (Part 1)
US & CANADA: Get started with SMS Marketing!
Setting up your Facebook Ad Account in Business Manager
Install a chat widget on your website to generate more leads
MobileMonkey 101: Converting Facebook Conversations into Emails (Part 1)
SMS
Text Message (SMS/MMS) Dialogue guidelines
What happens when my text exceeds 160 characters on SMS?
Strategy Guides
How to Get More Reviews with a Bot That Sky-Rockets 5-Star Reviews
Click-to-Messenger Ads
Facebook Ads Manager Set up
How to Claim your Ad Account in Business Manager
Troubleshooting Your Click-to-Messenger Ads Setup
Should I set a bid on my Click-to-Messenger Ad?
How to Setup a Lookalike Audience on Facebook
Who should I target on my Click-to-Messenger ads?
All Categories > Click-to-Messenger Ads
6 articles
Before creating Messenger Ad in MobileMonkey the Ad Campaign needs to be created in Facebook Ads Manager. Follow the steps described below: 1. Create Ad Campaign in Facebook Ads Manager. Go to www.fa…
Updated 5 months ago by Inga Supranovich
In order to use a custom audience on your click-to-Messenger ad or Sponsored Message, your ad account must be claimed by a business. Follow instructions below to claim you ad account. Don't have a Bu…
Updated 5 months ago by Van Le
Why is my ad account not showing up in the dropdown in my MobileMonkey ad setup?. In order to use an ad account you must have access to it on Facebook. If you have a Business Manager account , make s…
When creating your Click-to-Messenger ad, you can choose to set a bid or utilize Facebook's lowest cost optimization. Not sure what to do? If you're launching your first CTM campaign we recommend tha…
Lookalike audiences are a great way to find new leads on Facebook. Facebook uses an advanced algorithm that uses your existing customer list to find more leads that are like your customers. FB will u…
Not sure who to target for your Messenger as? Check out the following guidelines: If you're already running other FB ads in your ad account, you can target the same audience used in those ads. CTM ad…
