FAQ: MobileMonkey Send Limits

Updated 1 week ago by Van Le

What's a send limit?

A send limit represents the maximum number of messages your chatbot can send each month.

How do send limits differ for each price plan?

Send limits for each plan:

Free

Pro

Pro Unicorn

Team

Send Limit

1K

5K

25K

250K

What counts as a send?

A send is any message sent by your MobileMonkey chatbot. This includes bot responses to your Facebook page via Messenger or a chat widget, AND any messages sent as part of a chat blast, RSS blast, drip campaign, or promo blast. Any sends generated while testing your bot will not count toward the limit for the month.

Will my sends from testing a bot count toward the limit?

No, sends generated when testing a bot will not count toward the limit.

When will the send limits go into effect?

Send limits will go into effect on 6/13/19. Please note that sends occurring at the beginning of June will also be included in your monthly count.

What happens after I hit my monthly send limit?

Chatbots will stop responding to incoming messages, but users can still manage messages manually.

When will my paused chatbots resume sending messages?

Paused chatbots will resume sending messages at the beginning of the next month OR whenever you upgrade to a Pro subscription.

Will I be notified when I am close to hitting my limit?

Yes, you'll see alerts in your MobileMonkey account and via Messenger as you come close to hitting your send limit. You'll also be notified after you've hit your limit.

What can I do to reactivate my chatbot after my send limit has been reached?

After you've reached the send limit, you can always upgrade to a Pro subscription to resume your bot activity.

I have a Legacy subscription. Does it have a send limit?

No, legacy subscriptions do not have any send limits.


How did we do?