User roles in your MobileMonkey Company

Updated 3 weeks ago by Raquel Bartolome

Adding a User

There are three different types of users you can add:

  • Live Chat Agents may only access the MobileMonkey OmniChat Inbox for specific pages (that the owner/admin assigned), are unable to edit other Dashboard contents nor launch campaigns
  • Page Editors/Collaborators can access specific pages (that the owner/admin assigned) within your company. They may edit content and launch campaigns, but unable to access Maintenance settings to transfer the Page to another Company, nor Refresh Connection.
  • Editors/ Collaborators can access all pages connected to a Company. They may edit content and launch campaigns, but unable to access Maintenance settings to transfer the Page to another Company, nor Refresh Connection.
  • Company admins may access everything for all pages in your company. They may access billing and invite new users as well.
  • Company editors can edit content and launch campaigns for all pages in your company, but may not invite new users or access billing

To add a user:

  1. Click on your account avatar at the top right hand corner & select Team.
  2. On the Users screen, click "Invite a user":
  3. Select the role and enter the user's email. Then choose which pages you want to grant the user access to:
  4. An email will be sent to that user with an invite link. Have the user click on the link in the email to sign up with MobileMonkey.
  5. If you would like to update the user role or delete user, use actions Edit or Delete:


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