What happens when my text exceeds 160 characters on SMS?

Updated 8 months ago by Van Le

When you insert text that exceeds 160 characters on an SMS chat starter or campaign, we will send that message as an MMS. This applies to all Text widgets, Quick Question widgets, and Form widgets. This means:

  1. The message will be sent with an image attached. This is the requirement for sending an MMS. If you include an image or GIF before or after your message we will be sent with that image. If not, we will send it with your page icon. This is what it will look like:
    1. We will show a warning in the chat starter/campaign to alert you when this happens.
  2. Because the message is sent as an MMS it will cost you 20 send credits instead of 10.


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