Instagram Input Triggers (Chat Starters)

Updated 1 month ago by Raquel Bartolome

Instagram Keywords

Pro Tips:

  • Put "quotes" around your keywords to use phrase match (bot will trigger the Autoresponder only when the user's response contains the terms in your keyword, in the right order).
  • Put [brackets] around your keywords when you want to use exact match (bot will trigger the Autoresponder only when the user’s response matches the keyword exactly).
  • Add keywords without wrap when you want to use broad match (bot will trigger the Autoresponder  if any part of the keyword is found within the user phrase).
  • Keywords are never case sensitive

Instagram DM Autoresponder 

  • This only triggers once for each contact
  • You can only have one Instagram DM Autoresponder

IG Comments Autoresponder

  • IG Comments Autoresponder requires the first message to ask a question, preferably, use "Options Widget". The goal is for your Instagram user to send any message after the initial Post Comment Autoresponder message, otherwise subsequent messages will not be sent if there are any AND most importantly your Page will not have that Instagram user officially as a "contact" that you can respond to with any promotional message within 24 hours.
  • You can create a generic and/or a keyword-specific IG Comments Autoresponder.
  • You can send Public Replies for IG Comments Autoresponder (currently not available on Reels)
  • Reply with a public comment on top-level user's comment. Create multiple replies and we'll send them at random. Hidden comments are not supported.

IG Story Mentions Autoresponder

  • ​You cannot use keyword-triggered Story Mentions Autoresponders.
  • If you already have a Story Mention Autoresponder. You can create new ones, but it will send at random. This way your followers don't get the same messages again and again.

IG Story Reactions Autoresponder

You can create different types of Story reactions to:

  • Respond to everyone, no matter how they react (Catch All)
  • Respond to everyone who reacts with any of the keyword you set (If user reply with keywords)
  • Respond to everyone who reacts with the emoji reactions .

IG Live Autoresponder

  • You can have a generic and keyword-triggered Instagram Live Autoresponder.
  • This autoresponder will only send during your IG Live.

  • Link should only contain latin letters, numbers, - (dash) symbol
  • Link can only be used on mobile device to open thread.


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