Basic Guide to Autoresponders

Updated 2 months ago by Raquel Bartolome

This article will give you a basic description and purpose of each autoresponders. If you are looking for the guide to create Autoresponders click here.

DM keywords are autoresponders that send when people DM your Page with a keyword that you specified.

Pro Tips:

  • Put "quotes" around your keywords to use phrase match (bot will trigger the Autoresponder only when the user's response contains the terms in your keyword, in the right order).
  • Put [brackets] around your keywords when you want to use exact match (bot will trigger the Autoresponder only when the user’s response matches the keyword exactly).
  • Add keywords without wrap when you want to use broad match (bot will trigger the Autoresponder  if any part of the keyword is found within the user phrase).
  • Keywords are never case sensitive

DM Greeting is a generic message that sends when a person sends you a message for the first time since you connect your Page to InstaChamp.
  • This only triggers once for each contact
  • You can only have one DM Message

Post Comment is an autoresponder that sends people a DM when they comment on one of your posts
  • Post Comment Autoresponders require the first message to ask a question, otherwise subsequent messages will not be sent.
  • You can create a generic and/or a keyword-specific Post Comment autoresponder.
  • You can sens Public Replies for Instagram Post Comments
Story Mentions are autoresponders that sends to people who mentions your Page in their Instagram Story
  • ​You cannot use keyword-triggered Story Mentions Autoresponders.
  • If you already have a Story Mention Autoresponder. You can create new ones, but it will send at random. This way your followers don't get the same messages again and again.
Story Reactions are autoresponders that sends to people who reacts to your Instagram Stories with emoji or text

You can create different types of Story reactions to:

  • Respond to everyone, no matter how they react
  • Respond to everyone who reacts with any of these words
  • Respond to everyone who reacts with the emoji reactions . Available for Platinum members. Upgrade to use emoji

Instagram Live is an autoresponder for messages sent on your Live Video
  • You can have a generic and keyword-triggered Instagram Live Autoresponder.


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