Automation Rules

Updated 2 years ago by Craig Cameron

Video Overview

Conversation has been moved to Resolved

Here you can choose when this rule activates. You can choose minutes or hours. You can also build a dialogue conversation that will be sent as you can see in the example below.

Conversation has been moved to Pending

You can choose to mark this conversation as pending in hours or minutes. You can also send them a follow up message letting the user know.

Customer did not respond to a quick question

People get busy so if the bot detects that someone did not finish a quick question you can remind them and then send that quick question widget that they did not finish again.

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