Known Issues

Welcome to Customers.ai!

Customers.ai More Leads Money-Back Guarantee

Chatbot Overview

Connecting your Instagram account to a Facebook page

Campaigns

How to Sign-up for a MobileMonkey Account

Connecting Instagram Page to MobileMonkey

Guide in Activating your Channels in MobileMonkey

Connect Additional Pages

Enable Access to Instagram Partner Messages

Connecting a Facebook Page to your Website page in Customers.ai

How to Qualify Leads in MobileMonkey

How to Use MobileMonkey Customer Support Tools

How to Handle Message Volume Automatically

How to Build an Email List

How to Increase Return on Ad Spend on Facebook Ads with a Bot

How to Grow a List & Engage Leads with SMS Marketing Tools in MobileMonkey (U.S. & Canada)

How to Increase Online Store Sales with MobileMonkey Messaging Automation

Email Automation Builder with S.O.L.D.

Website Chat Widget Input Trigger

Facebook DM Autoresponder (Page Welcomer)

FB Comment Guards

SMS Keywords

SMS Popups

Share Links

Landing Pages

Facebook Opt-Ins

Guide in Publishing Ads in the New Ads Manager

Ice Breakers

Audience Input Trigger

What Are Dialogues?

Quick Question Widget

Image Widget

Text Widget

Form Widget

Gallery Widget

Notification Widget

Attachment Widget

GIF Widget

Navigation Widget

Typing Widget

Use Tags to associate Information to your Leads for Audience Segmentation

Zapier Connection Widget

Video Widget

Messenger Opt-in

SMS Opt-in

Default Dialogues

Q&A Overview

Assignment Rules

Automatic Follow-up

X-Ray Lead Generator Installation Guide

Conditional Logic Settings

Facebook Input Triggers

Use Attributes to save lead data for Audience Segmentation

Do not trigger automations for People you follow and Verified Instagram Accounts and Inbox Settings

Overview

Inbox Mobile App

FAQ: Inbox

Pause a Bot

Inbox: 24-Hour Warning

Customers.ai Push Notifications

How to Unblock Notifications Permissions on your Browser

I don't receive Desktop Notifications

Agent Persona

Troubleshooting: My page is sending messages that are not setup in MobileMonkey

7-day Warning

Chat Blaster

Drip Campaigns

Creating a New Messenger Ad in MobileMonkey

What are Legacy Messenger Ads?

Use your Sponsored Message to opt users in for a one time notification

Creating A Sponsored Message

Connect an existing Ad on Ads Manager to a Click-to-Messenger Ads in MobileMonkey

Get Started with Click-to-Messenger Ads in MobileMonkey

Leads

Import SMS/Email Contact List

How to Turn on Lead Alerts for X-Ray Website Visitors

How do I use a GET Connection?

Integration with Mailchimp

Zapier Integrations

Google Sheet Integration

SendGrid Integration

Klaviyo Integration

JSON Webhooks

Enable Email Suppression List

Connect your E-mail Account(s)

Analytics

How to Install a Customer Chat Widget using Google Tag Manager

Installing Customer Chat Widget on your Teachable Website

Installing Customer Chat Widget Using Google Tag Manager

Installing a Customer Chat Widget on your Leadpages Website

Messenger Chat Widget Guest Mode

Installing Customer Chat Widget on Your Shopify Page

Sending custom data from your website into your chat widget

Installing a Customer Chat Widget on your Squarespace Website

Installing a Customer Chat Widget on your Weebly Website

Webview Size

Installing Your Chat Widget on a WiX Website

MobileMonkey OmniChat Widget

Installing a Customer Chat Widget on your Duda Website

Sponsored Messages: Minimum Bids by Country

Updated Facebook Ads Policies for European Countries - Effective 11/16/2020

Changes on Facebook's New Pages Experience

How to Use Comment Guards on Your Ad Post

A prerequisite to connecting Pages: Facebook Page Admin Access/ Full Control

Updated Messaging Policies for EU Pages & Users - Effective 12/16/20

Facebook's Policy Guidelines for 1-Time Notifications (OTN)

Facebook's 1-Time Notifications (OTN)

Sponsored Message Reachable Contacts

Nudge contacts who don't make it to the end of your Chatbot

Understand how Message Tags are used for Chat Blasts

Pre-requisites in Connecting an Instagram Page

Why do I need to sign up for InstaChamp with my Facebook login?

I cannot connect my Page to InstaChamp

InstaChamp Sign-up Process

My Facebook Page is connected to MobileMonkey. Can I still use InstaChamp?

How to Create Autoresponders on InstaChamp

How do I link my Instagram Account to a Facebook Page?

Troubleshoot: Autoresponders not sending

How do I switch to an Instagram Business Account?

Basic Guide to Autoresponders

How do I enable third-party access to messages?

How do I find my InstaChamp Ambassador referral link and get credit for sales I make?

How to Use the InstaChamp Ambassador Share Banner Library to Monetize Your Audience

Contest Chat Starter Template

Book Appointments Chat Starter Template

Reviews Chat Starter Template

Build Email List Starter Template

Build SMS List Chat Starter Template

Web Chat Starter Template

Customer Support Chat Starter Template

Make MobileMonkey a Primary Receiver

Bot Settings

Away Settings

Menu Updates

Page Settings

Business Hours

Disable Facebook and Instagram Engagement Autoresponder

MobileMonkey Community Group on Facebook

My bot is Responding with the Default Message or a Different Message

My Bot Won't Respond at all

Bot Response Issues Overview

How to redeem your Facebook Ads Coupon

Handover Protocol

Create a Lookalike Audience from your Messenger Contacts

I Cannot Login or Sign up

I Cannot Connect the Page

Customer Chat Isn't Showing On My Website

User roles in your MobileMonkey Company

FAQ: Customers.ai Send Credits

Pricing & Plans

How to Get Approved for Facebook Subscription Messaging

Support Options

Do you have an Affiliate or Reseller Program?

Can't Find my Messages / Customer Conversations not in Inbox

Why am I getting Product Alerts from my Facebook Page?

Increase in my Number of Contacts

How Does Unsubscribe Work?

Send Overage Automatic Upgrades

FAQs about the CCPA

I Can't Find My Old Bot or my Dialogues

My Facebook page doesn't show up on the list of pages to connect

Why Do I Have To Sign Up With Facebook?

Why Do I Have to Sign Up for InstaChamp with My Facebook Login?

FAQ: MobileMonkey Legacy Subscriptions

FAQs about the CAN-SPAM Act

Remove other Connected Apps on your Business Integrations

Refreshing Your Facebook Connection

What's a Main Menu?

Facebook's 24-Hour Rule

FAQ: MobileMonkey Pricing Plans

Why can't I use SMS on a current plan?

Facebook Permissions Issues

Refresh Page Access Token Error/ Update Permissions

Too Many Bananas!

Issues with Ad Blockers & Privacy Extensions

Website Widget not Appearing on iOS 12.1

Report a Bug

Edit Your Facebook Permissions

How to test Synced Ads on Facebook Ads Manager

Install WP-Chatbot Plugin

Step 1: Connect A Page to WP-Chatbot

Step 2: Setup WP-Chatbot

Step 3: Customize WP-Chatbot

Step 4: Whitelist the Domain

Basic Troubleshooting for WP-Chatbot

Install Script on the Wordpress Website

Update contact attributes via API

Using the MobileMonkey API Documentation

Send JSON Message

MobileMonkey 101: Creating a simple Chat Starter and Dialogue (Part 2)

Create a Survey and Export the responses to a Google Sheet (Part 1)

Setting up your Facebook Ad Account in Business Manager

Install a chat widget on your website to generate more leads

MobileMonkey 101: Converting Facebook Conversations into Emails (Part 1)

Text Message (SMS/MMS) Dialogue guidelines

What happens when my text exceeds 160 characters on SMS?

SMS Getting Started

Activate an SMS phone number & Call Forwarding (for US & Canada only)

Twilio Setup For SMS And Forwarding Calls

Troubleshooting Your Click-to-Messenger Ads Setup

Should I set a bid on my Click-to-Messenger Ad?

How to Setup a Lookalike Audience on Facebook

Who should I target on my Click-to-Messenger ads?

New Automation Builder

Instagram Input Triggers

Facebook and Instagram Audience Extractor

Donkey Land and Qualified Leads

All Categories > Known Issues

8 articles

Facebook Permissions Issues

Since we integrate so heavily with Facebook, we require some permissions from you in order to do work on your pages like: Sending Messages. Reading Messages from users. Seeing a list of Facebook Page…

Updated 1 month ago by Raquel Bartolome

Refresh Page Access Token Error/ Update Permissions

Expired Facebook Token. This means that your Facebook page token is expired. There is an easy fix for this to get you back up and running. Note: You need to be an ADMIN of the Facebook Page and an AD…

Updated 1 month ago by Raquel Bartolome

Too Many Bananas!

Have you ever received the "Too Many Bananas!" message while working on a Bot? if so, this means you encountered a system bug. ugh! Don't panic! The Bug will have been automatically logged and our en…

Updated 6 years ago

Issues with Ad Blockers & Privacy Extensions

Because we integrate extensively with Facebook's API and suite of plugins and tools for their Messenger Platform, Chrome Extensions that are designed in part to prevent websites like Facebook from ru…

Updated 4 years ago by Dan Golder

Website Widget not Appearing on iOS 12.1

At the moment, the Website Chat Widget will not appear on any product running on iOS 12.1. You may have noticed this if you have an iPhone or similar Apple device. Apple is blocking Facebook's plugin…

Updated 5 years ago

Report a Bug

To Report a Bug email Support@mobilemonkey.com Please be as specific as possible and include your contact information if you would like to be reached directly for assistance. Thank you! MobileMonkey…

Updated 6 years ago

Edit Your Facebook Permissions

If you are currently signed in to your MobileMonkey account, you may use this link to logout. You may also want to sign-in using Incognito or a different browser so that you are not automatically log…

Updated 11 months ago by Inga Supranovich

How to test Synced Ads on Facebook Ads Manager

WARNING: Facebook Ads Manager currently contains a bug where clicking Edit on an Ad will automatically overwrite your Messenger Setup published from MobileMonkey. WORKAROUND: Make clicking Publish in…

Updated 2 years ago by Dan Golder

(opens in a new tab)