MobileMonkey Chat Marketing 2019

Future Trends in Customer Communication: Multi-Channel, Chat & Beyond - Larry Kim

Wake up to the future of customer communication. Around the world, people chat and text more than they use any other communication channel.

SMS, WhatsApp, Messenger, WeChat, iMessage — more time is spent in chat apps than social media, email, and on the phone. 

Yet less than 1% of businesses are equipped to automatically connect with customers in many of the most popular chat channels.

Understand the immediately actionable applications for chatbots in customer care, marketing and sales.

This keynote reveals the big picture of how customer communication technology is evolving in 2020 and beyond so you can bring your business into the automated chat future.