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Break-through session agenda


Chat Marketing 2019 starts LIVE on Thursday, Dec. 12, 2019, at 10:50 am EST / 7:50 am PST 

DAVID BAIN


10:50 am EST (New York)

​Opening Remarks

Larry Kim, MobileMonkey CEO & Top Medium Author


11:00 am GMT-4

Top Future Trends in Customer Communication: Multi-Channel, Chat & Beyond

Around the world, people chat and text more than they use any other communication channel. SMS, WhatsApp, Messenger, WeChat, iMessage — more time is spent in chat apps than social media, email, and on the phone. Yet less than 1% of businesses are equipped to automatically connect with customers in chat. Understand the immediately actionable applications for chatbots in customer care, marketing and sales. This keynote reveals the big picture of how customer communication technology is evolving in 2020 and beyond so you can bring your business into the automated chat future.

DANIEL GOLDER, MobileMonkey Sr. Product Manager 


11:40 am EST (New York)

​​One Bot Builder to Rule Them All: The "Build-Once, Works-Everywhere" OmniChat Solution

​Chatbot development technology today is expanding the possibilities of what's possible for businesses. This latest tech break-through makes chatbots accessible to all businesses and all consumers, on many popular chat interfaces. Instead of building separate chatbots for each chat channel, businesses can build a bot once that works on many of the chat applications your customers are already using. How is this possible? This in-depth demo should not be missed.

VAN LE, MobileMonkey Product Manager


12:30 pm EST (New York)

​​Connecting the Entire Organization with Chat Automation Business Tools

​Automated chat for customer communication is a cross-functional initiative. Chatbots for customer support. Chatbots that transfer conversations to live agents. Chatbots that field sales inquiries and trigger hot lead notifications in email, desktop apps, and on-the-go mobile apps. This session introduces the business tools and strategies that seamlessly connect multiple teams with fully integrated chat automation solutions. Learn the tools upon which you will build the future of your customer communication.

VIRGINIA NUSSEY, MobileMonkey Director of Marketing


1:15 pm GMT-4

​How to Get More Customers & Drive Revenue with SMS & Facebook Ads Chatbots

​75% of millennials say they want to receive helpful chat and text messages from brands. You are now entering the world of text message marketing. Combine SMS blasting with Facebook Messenger Ad bots to leverage the strengths of each chat channel ... from one unified platform! Understand how to drive leads and create highly engaging messages that results in revenue and repeat customers with this tactical session.

CRAIG CAMERON & JAMES ISAACSFounders, ChatCloud


2:30 pm EST (New York)

​Future of Digital Agencies: How to Update B2C, Ecommerce & B2B Marketing Playbooks for 2020

​The radical, global communication shift to chat platforms affects agency marketers, agency owners, and marketing consultants in an acute way. It is not only one business that you are trusted to update in capabilities and technologies. You may be the trusted marketing and communications expert for many brands spanning multiple vertical industries. Hear from two agency owners who have been successfully upgrading brands to chat automation for over 3 years, and scaling their agency as a result.

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