24/7 chat marketing & support automation for small business
24/7 chatbot answering service and chat marketing tools for B2C business owners
Reduce support costs
Free up time and save money by automatically answering the questions that prospects and customers ask over and over again.
Be everywhere your customers want to connect
Grow your business and support your customers using a single messaging platform that allows you to be everywhere your customers are looking for you.
Capture and qualify leads instantly
Generate leads from messaging conversations and automatically get contact info of qualified prospects who are interested in learning more about your business.
See what business owners are saying
This campaign has freed my staff to focus on potential client interest from a more educated customer. For a growing business, this is critical.
Owner, Ornitorrinco Digital
Live Chat Tools that Grow Your Business without Increasing Your Headcount
Instagram, Facebook, Live Chat & SMS in One Place
Log into one inbox to view and respond to messages across your customer's favorite chat and text platforms.
Live Chat for Sales & Support
Chat with future and current customers when they are learning about your offerings or looking for information about their purchase.
Desktop & Mobile Inbox
Live chat with prospects from your desk and on-the-go with desktop and mobile apps for Android and iPhone.
Answer FAQs Instantly
Get back time in your day and create confidence in shoppers by automating answers to frequently asked questions.
Lead Generation Tools
Fill your sales pipeline by capturing contact information of people chatting with your business on your website, Instagram, Facebook and SMS.
Automated Customer Satisfaction Surveys
Send automated satisfaction surveys to better understand if clients got information they need and are happy with support they received.
List Building & Re-engagement Tools
Grow your contact list and engage contacts with timed messages to educate clients and deepen customer relationships.
Automated Lead Notifications
Set up real-time alerts via email, mobile push notification, desktop push notification and more to let you know a customer needs follow-up.
Supercharge lead generation by starting more conversations using ads for Facebook Messenger and Instagram DMs.
SMBots Plans & Pricing
Free Forever EditionInstantly chat with leads and customers in live chat on your website, Facebook Messenger, Instagram, and WhatsApp (coming soon)
Unified hub for all customer chat
Mobile and desktop inbox apps
Single streamlined inbox for Instagram, live web chat, Facebook Messenger and more
Operator EditionBetter-than-live chat platform for marketing, sales and support
24/7 automated answering service
Business hours and out-of-office hours customizations
SMS marketing phone number and growth tools
Lead qualification funnels
Engagement EditionSell more and serve 5-star customer support with instant engagement, advanced automations, and re-engagement campaigns
Qualified lead notifications
Re-engagement campaigns including drip campaigns and blasts
Facebook and Instagram (beta) messaging ads integrations
How Does SMBots Grow My Business?
Never Miss a Lead and Be Available to Customers 24/7 — Without Losing Sleep
Provide instant, around-the-clock customer support chat
Message customers everywhere they want to reach you
Three editions custom built for boutique, full service and powerhouse agencies, with custom pricing available.
Generate more quality leads without your time
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Chatbot FAQs for Small Business Owners
SMBots is MobileMonkey’s messaging automation tools suite licensed for businesses with fewer than 10 employees and less than $2 Million (USD) in annual revenue.
The tools are specially designed to assist business owners by automating the tasks that will give them more time in their busy day wearing many hats, and to start more conversations that are opportunities for sales.
Automation is a friend to businesses in any situation where repetitive tasks happen or with activities at scale. SMBots chat automation tools are designed to give business owners simple but powerful tools to scale messaging across your customers’ go-to messaging channels.
With more time spent by shoppers in chat apps than on social media, your customers are looking to connect with your business in the messaging channels conveniently available on their phones including Instagram, website chat, text message and Facebook Messenger.
Messaging with leads means more sales conversation opportunities, more traffic to your website and more leads on your re-engagement lists.
Messaging with customers to support them automatically saves you and your team time, that critical resource there’s just never enough of.
The MobileMonkey SMBots platform includes a messaging inbox that unifies messaging conversations across all connected business messaging channels. You can view and respond to message from the desktop web app and chat mobile app available for Android and iOS.
SMBots advanced editions provide automation tools for answering frequently asked questions. It’s very easy to program a bot to automatically reply to a visitor using your programmed response. You do this using Q&A pairs inside SMBots. Just name the keyword to match the bot reply to and pair it with a reply that answers common questions using that keyword, or sends people to your website with more information.