24/7 chat marketing & support automation for small business

SMBots is the lead-generating customer support live chat platform for B2C business owners

24/7 chatbot answering service and chat marketing tools for B2C business owners

Capture leads, answer customer service inquiries and grow your business with automated messaging.

Reduce support costs

Free up time and save money by automatically answering the questions that prospects and customers ask over and over again.

Be everywhere your customers want to connect

Grow your business and support your customers using a single messaging platform that allows you to be everywhere your customers are looking for you.

Capture and qualify leads instantly

Generate leads from messaging conversations and automatically get contact info of qualified prospects who are interested in learning more about your business.

See what business owners are saying

Ed Jones
Owner, Lincoln Davies Building Supply

This campaign has freed my staff to focus on potential client interest from a more educated customer. For a growing business, this is critical.

Angel Buendía

Owner, Ornitorrinco Digital

MobileMonkey automations have been the best solution we could imagine. It makes our life much easier because it’s solved our greatest problem, which is making real contact with people who are looking for our services.
rick ho
Rick Ho
Customer Retention Specialist
MobileMonkey keyword text message opt-in brought in 1,000 leads in 5 days!

Sell more and satisfy customers with live chat 2.0

Live Chat Tools that Grow Your Business without Increasing Your Headcount

Instagram, Facebook, Live Chat & SMS in One Place

Log into one inbox to view and respond to messages across your customer's favorite chat and text platforms.

Live Chat for Sales & Support

Chat with future and current customers when they are learning about your offerings or looking for information about their purchase.

Desktop & Mobile Inbox

Live chat with prospects from your desk and on-the-go with desktop and mobile apps for Android and iPhone.

Answer FAQs Instantly

Get back time in your day and create confidence in shoppers by automating answers to frequently asked questions.

Lead Generation Tools

Fill your sales pipeline by capturing contact information of people chatting with your business on your website, Instagram, Facebook and SMS.

Automated Customer Satisfaction Surveys

Send automated satisfaction surveys to better understand if clients got information they need and are happy with support they received.

List Building & Re-engagement Tools

Grow your contact list and engage contacts with timed messages to educate clients and deepen customer relationships.

Automated Lead Notifications

Set up real-time alerts via email, mobile push notification, desktop push notification and more to let you know a customer needs follow-up.

Advertising Integrations

Supercharge lead generation by starting more conversations using ads for Facebook Messenger and Instagram DMs.

SMBots Plans & Pricing

Tailored plans designed for qualified small businesses with fewer than 10 employees or less than $2 million (US) in annual revenues

Free Forever Edition

Instantly chat with leads and customers in live chat on your website, Facebook Messenger, Instagram, and WhatsApp (coming soon)
  • Unified hub for all customer chat
  • Mobile and desktop inbox apps
  • Single streamlined inbox for Instagram, live web chat, Facebook Messenger and more

Operator Edition

Better-than-live chat platform for marketing, sales and support
  • 24/7 automated answering service
  • Business hours and out-of-office hours customizations
  • SMS marketing phone number and growth tools
  • Lead qualification funnels

Engagement Edition

Sell more and serve 5-star customer support with instant engagement, advanced automations, and re-engagement campaigns
  • Qualified lead notifications
  • Re-engagement campaigns including drip campaigns and blasts
  • Facebook and Instagram (beta) messaging ads integrations
  • Zapier integrations

How Does SMBots Grow My Business?

Step 1

Customers are on messaging platforms and want to do business with your company.

Step 2

SMBots connects to your website chat, Instagram, Facebook and SMS marketing phone number.

Step 3

Shoppers message your business and you can build your lead list, automate FAQs, and talk to them live, one-on-one from mobile or desktop.

Step 4

Re-engage leads and customers with drips, blasts and remarketing ads promoting your products and services.

Never Miss a Lead and Be Available to Customers 24/7 — Without Losing Sleep

Provide instant, around-the-clock customer support chat

Give 5-star service, answer repetitive questions automatically, and get clients answers they need instantly

Message customers everywhere they want to reach you

Three editions custom built for boutique, full service and powerhouse agencies, with custom pricing available.

Generate more quality leads without your time

Spend more time in your passion zone and focus on growth opportunities for your business

Affordable Chatbot Tools for SMBs

Blog Posts for Business Owners

Chatbot FAQs for Small Business Owners

SMBots is MobileMonkey’s messaging automation tools suite licensed for businesses with fewer than 10 employees and less than $2 Million (USD) in annual revenue. 

The tools are specially designed to assist business owners by automating the tasks that will give them more time in their busy day wearing many hats, and to start more conversations that are opportunities for sales.

Automation is a friend to businesses in any situation where repetitive tasks happen or with activities at scale. SMBots chat automation tools are designed to give business owners simple but powerful tools to scale messaging across your customers’ go-to messaging channels.

With more time spent by shoppers in chat apps than on social media, your customers are looking to connect with your business in the messaging channels conveniently available on their phones including Instagram, website chat, text message and Facebook Messenger.

Messaging with leads means more sales conversation opportunities, more traffic to your website and more leads on your re-engagement lists.

Messaging with customers to support them automatically saves you and your team time, that critical resource there’s just never enough of.

The MobileMonkey SMBots platform includes a messaging inbox that unifies messaging conversations across all connected business messaging channels. You can view and respond to message from the desktop web app and chat mobile app available for Android and iOS.

SMBots advanced editions provide automation tools for answering frequently asked questions. It’s very easy to program a bot to automatically reply to a visitor using your programmed response. You do this using Q&A pairs inside SMBots. Just name the keyword to match the bot reply to and pair it with a reply that answers common questions using that keyword, or sends people to your website with more information. 

Learn how to use 24/7 chatbot answering services and chat marketing tools to grow your business

Let’s Talk Messaging Automation

Book a 1-on-1 with MobileMonkey to discuss how we can help you achieve your business goals, reduce support costs, and generate leads with messaging.