FAQ: MobileMonkey Send Limits

Updated 4 days ago by Van Le

What's a send limit?

A send limit represents the maximum number of messages your chatbot can send each month.

What's the send limit for a free page?

Free pages will be limited to 1,000 sends every month. If you need additional sends, we recommend that you upgrade to a Pro plan.

What counts as a send?

A send is any message sent by your MobileMonkey chatbot. This includes bot responses to your Facebook page via Messenger or a chat widget, AND any messages sent as part of a chat blast, RSS blast, drip campaign, or promo blast. Any sends generated while testing your bot will not count toward the limit for the month.

Will my sends from testing a bot count toward the limit?

No, sends generated when testing a bot will not count toward the limit.

When will the send limits go into effect?

Send limits will go into effect on 6/13/19. Please note that sends occurring at the beginning of June will also be included in your monthly count.

What happens after I hit my monthly send limit?

Chatbots will stop responding to incoming messages, but users can still manage messages manually.

When will my paused chatbots resume sending messages?

Paused chatbots will resume sending messages at the beginning of the next month OR whenever you upgrade to a Pro subscription.

Will I be notified when I am close to hitting my limit?

Yes, you'll see alerts in your MobileMonkey account and via Messenger as you come close to hitting your send limit. You'll also be notified after you've hit your limit.

What can I do to reactivate my chatbot after my send limit has been reached?

After you've reached the send limit, you can always upgrade to a Pro subscription to resume your bot activity.

How many more messages will I get when I upgrade to Pro?

A MobileMonkey Pro plan will give you UNLIMITED sends. Keep in mind that new pricing plans (coming later this month) will have some send limits. We recommend that you upgrade now to take advantage of our existing plans.


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