MobileMonkey OmniChat

Updated 2 days ago by Van Le

What is OmniChat?

OmniChat is a smart chat plugin that loads a native webchat widget when the website visitor is not signed into Facebook, or if the browser is preventing the Facebook widget from loading. OmniChat will prioritize the Facebook widget, so if it knows that the user is logged into Facebook or if the user is a known Facebook user, it will always load the Messenger widget. If not, it will default to a native webchat.

Will my bot work with webchat?

Yes, your bot will work on webchat as well as the Messenger widget.

How do I respond to messages sent from webchat?

Messages from webchat will appear in your MobileMonkey inbox, along with messages sent to the Messenger widget. You can also see/respond to webchat messages from the MobileMonkey app.

When a webchat user interacts with my website, what name does MobileMonkey show in Inbox?

Webchat users will appear in your MobileMobkey inbox as "Guest 1", "Guest 2", "Guest 3", etc.

Can I update the name of webchat users?

Yes, we will support "first name", "last name", and "full name" attributes in the Quick Questions widget (for text answers only). You can use this widget to ask for names and the name attribute will update accordingly in the contact record. When one of the above name attributes is used, the bot will skip that question for Messenger conversations (since we already have names for Messenger contacts).

Will my greeting and chat widget settings work on webchat?

Yes, all settings in the customer chat widget will work with webchat.

How do I preview webchat?

To trigger the webchat, you can take any of the following steps:

  • The first time you load the page on your browser, make sure you are not logged into Facebook. Once you log in and we detect you as a Facebook user, you will always see the Messenger widget in that browser whether or not you are logged in.
  • Open your website in incognito mode.
  • Use a browser that you know is blocking the Messenger widget somehow.

Can I still get a Messenger Opt-in from webchat users?

Yes, will introduce an "Opt-in" widget that will send users to Messenger, where you can get their opt-in.

Can I remove the "Powered by MobileMonkey" branding on the webchat window?

Yes, we will support removing this for any pages with a Pro subscription.

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