My Bot Won't Respond at all

Updated 2 weeks ago by Allie Adams

If you are sending messages to your bot and getting no response at all:

  1. Check to make sure your Facebook page has a working "Send Message" button. 

    This should appear at the bottom right of the cover photo. If it says something else, like "Learn More", hover over the button, click edit, and set it to say "Send Message".
  2. Check to make sure your bot has content

    Make sure your welcome page has at least one widget with content in it!
  3. Check your bot connection

    In your bot building area, under settings, ensure your bot is connected to a valid Facebook business page. Try disconnecting and reconnecting your bot.
  4. Check your Facebook permissions: See help article here.

  5. Check your Facebook's token

    In your Dashboard under Facebook Pages, you can edit the settings of your page by clicking the small gear icon next to the page. Try refreshing the page's connection with the yellow button! NOTE: If you do this, you will have to re-grant permissions on all of your tools, such as comment guard and drip campaigns.
  6. Check your Chrome privacy extensions

    Some extensions will prevent your bot from engaging. To check some things that can block your bot's functionality, click here.
  7. Clear any Q&As with blank fields

    Blank fields in any Q&A can put a stop to your bot's conversation path. Not good!

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If your bot is not sending messages past the Welcome Page, etc:

  1. Make sure your pages are tied together by pages or navigations in the widgets

    Pages need to have at least one widget in each, or they come up blank and halt the conversation. Nobody likes a halted conversation. That drives users bananas!! 🍌🍌.The widgets should guide the conversation to other pages based on pages linked to customer responses, or the Navigate widget.
  2. Clear any Q&As with blank fields

    See above.
  3. Check if Live Takeover has occurred

    Live takeover temporarily disables the bot If you have sent a manual message, the bot will disengage until the conversation has been inactive for 10 minutes. To manually reengage the bot, send "/return" as a message in the conversation.


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