Review connection with the Instagram Account

Updated 7 months ago by Inga Supranovich

In some cases after the Instagram account was connected, Facebook requires a review to be completed. Without completing the review API usage is limited and your bot will not be able to respond.

Follow the steps below to complete the review:

  1. go to the connected Facebook Page's Settings -> Instagram
  2. there should be a notice for you to review the connection between Facebook page and the Instagram account
  3. after the connection is confirmed it should look like on the screenshot below
  4. go back to the MobileMonkey app and click Clear next to the error

At this point the bot should start responding to incoming messages.

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