Review connection with the Instagram Account
In some cases after the Instagram account was connected, Facebook requires a review to be completed. Without completing the review API usage is limited and your bot will not be able to respond.
Follow the steps below to complete the review:
- go to the connected Facebook Page's Settings -> Instagram
- there should be a notice for you to review the connection between Facebook page and the Instagram account
- after the connection is confirmed it should look like on the screenshot below
- go back to the MobileMonkey app and click Clear next to the error
At this point the bot should start responding to incoming messages.